2nd Line IT Engineer

In Technology Group; Ashton-under-Lyne; Hybrid; GBP 30,000 - 37,000; Full time

Job summary

A growing business in Ashton, Manchester seeks a 2nd Line IT Engineer to enhance its IT team. The role involves providing hands-on support, troubleshooting technical issues, and participating in system upgrades. The company values a collaborative culture, offering training and development opportunities.

Benefits

Birthday off

Annual performance-based bonus

Training and development opportunities

On-site parking

Convenient local transport links

Qualifications

• Solid experience in a 2nd line support role.
• Strong understanding of Windows OS and Active Directory.
• Good working knowledge of networking principles.

Responsibilities

• Deliver 2nd line support to internal users across multiple departments.
• Troubleshoot and resolve hardware, software, and network issues.
• Maintain clear and accurate documentation of incidents.

Skills

Windows OS

Active Directory

Office 365

Networking principles

Communication skills

Tools

VMware

Hyper-V

Job description

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Job Title: 2nd Line IT Engineer
Location: Ashton, Manchester
Salary: £30,000 - £37,000 (DOE)
Work Structure: Hybrid (3/2) after probation

We're working with a growing business based in Ashton, Manchester, that's looking to strengthen its internal IT team with the addition of a 2nd Line IT Engineer.

This is an excellent opportunity for a technically skilled support professional who enjoys working across a broad range of systems and applications. As part of a close-knit in-house IT team, you'll provide hands-on support to colleagues across the business, helping to ensure day-to-day operations run smoothly and efficiently.

Key Responsibilities:

• Deliver 2nd line support to internal users across multiple departments
• Troubleshoot and resolve hardware, software, and network issues
• Escalate complex problems to the senior IT team when necessary
• Support system upgrades, rollouts, and ongoing improvement projects
• Maintain clear and accurate documentation of incidents and resolutions

What We're Looking For:

• Solid experience in a 2nd line support role within an internal IT environment
• Strong understanding of Windows OS, Active Directory, and Office 365
• Good working knowledge of networking principles (DNS, DHCP, TCP/IP)
• Familiarity with virtualisation (VMware or Hyper-V) and backup solutions
• Strong communication skills and a proactive, team-focused attitude

What's in It for You:

• Your Birthday off
• Annual performance based and company bonus'
• Supportive, collaborative team culture with training and development
• On-site parking and convenient local transport links (close to tram stop)

This is a chance to be part of a business that values its people and invests in its technology. If you're looking for stability, responsibility, and the opportunity to grow your skill set in a supportive in-house environment, we'd love to hear from you.