2nd Line Field Engineer

Nextech; Redditch; On-site; GBP 35,000; Full time

Job summary

A growing Managed Service Provider in Bromsgrove is seeking a Field IT Support Engineer. You will provide hands-on support at various client sites, focusing on 2nd line support, desktop support, and network troubleshooting. Ideal candidates have experience in IT support roles and strong skills in Windows 10/11, Microsoft 365, and basic networking. This role offers a competitive salary and opportunities for certification and skill development.

Benefits

Competitive salary up to £35,000

Paid for certificates and training

Regular pay reviews

Excellent working environment

Direct client interaction

Qualifications

• Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role.
• Strong knowledge of Microsoft 365 and basic networking.
• Experience with cloud services (Microsoft 365 / Azure).

Responsibilities

• Provide on-site and remote IT support for clients.
• Diagnose and resolve hardware, software, and network issues.
• Support and maintain network infrastructure.

Skills

Experience in IT Support Engineer role

Knowledge of Windows 10/11

Experience with networking

Familiarity with Microsoft 365

Experience in a Managed Service Provider environment

Job description

Overview

Job Title: Field IT Support Engineer - MSP Location: Bromsgrove Salary: Up to £35,000 (DOE) Are you an experienced Field IT Support Engineer looking for your next challenge? Do you enjoy working directly with clients, troubleshooting IT issues, and providing first-class technical support?

If you're looking to build your career with a forward-thinking Managed Service Provider (MSP), this could be the role for you. We are seeking a skilled IT Support Engineer to join our growing team in Bromsgrove. This is a field-based IT support position where you will visit a variety of customer sites to provide hands-on technical support. The role combines 2nd line support, desktop support, and network troubleshooting.

Key Responsibilities

• Provide on-site and remote IT support (2nd line) for a wide range of clients
• Diagnose, troubleshoot, and resolve hardware, software, and network issues
• Install, configure, and support desktops, laptops, printers, and peripherals
• Support and maintain network infrastructure (routers, switches, firewalls, Wi-Fi)
• Assist with Microsoft 365, Azure and cloud solutions

Skills and Experience Required

• Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role
• Experience within a Managed Service Provider (MSP) environment is highly desirable
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and basic networking
• Experience with cloud services (Microsoft 365 / Azure)

Benefits

• Competitive salary up to £35,000 (depending on experience)
• Paid for certificates and training
• Regular pay reviews
• Excellent working environment
• Opportunity to work directly with clients and further develop technical skills

If you are looking for a new and exciting challenge that will further your career in tech, look no further! Apply now with an up-to-date CV to be considered