2nd Line Avaya Support Engineer

JR United Kingdom; Derby; Remote; GBP 38,000 - 45,000; Full time

Job summary

A leading UK tech services provider seeks a 2nd Line Avaya Support Engineer to enhance their Avaya expertise remotely, with a clear progression path to Tier 3. The role involves user support and system maintenance, offering competitive salary and on-call bonuses, with strong team culture.

Benefits

Clear path to Tier 3 training

Monthly remote working

Supportive team culture

Qualifications

• Hands-on experience with Avaya CMS 8 or 10 (user changes, deletions).
• Previous experience in a 2nd line/tiered support environment.
• Eligibility for BPSS & NPPV3 clearance after probation.

Responsibilities

• Handle user changes, deletions, and general system support.
• Support a wide range of enterprise and public sector customers.
• Participate in training pathways to Tier 3 and cross-training.

Skills

Avaya CMS 8

Avaya CMS 10

SIP

VOIP trunking

cloud contact centre experience

Job description

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Looking to level up your Avaya expertise in a remote-first environment with real career progression?

We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10, and comfortable handling user changes, deletions, and general system support.

This team supports a wide range of enterprise and public sector customers — with training pathways to Tier 3 and cross-training across cloud contact centre platforms (CXone, NICE, etc.) and wider infrastructure.

What’s in it for you?

Remote working – with just one monthly visit to HQ in Manchester

Clear path to Tier 3 – training across Avaya + cloud platforms

On-call rota (1 in 4–8) with £350 per shift + paid overtime

Great team culture – supportive and well-established engineering group

You’ll need:

? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes)

? Previous experience in a 2nd line/tiered support environment

? Eligibility for BPSS & NPPV3 clearance (after probation)

Nice to Have:

? Experience with CXone, NICE, or cloud contact centre tech

? SIP, VOIP trunking, or wider infrastructure exposure

Salary: Up to £45,000 DOE + £350 On-Call + Overtime