2nd Line Analyst (Patch Management)

Computacenter; Milton Keynes; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as a 2nd Line Analyst in Patch Management, where you'll manage security patching and software deployment for clients. This role offers opportunities for service improvement and collaboration with global teams, ensuring customer satisfaction and career progression.

Benefits

Training and support for development

Opportunities for career progression

Collaborative global team environment

Qualifications

• Proven experience in ITIL Change, Incident, and Problem Management.
• Experience with ITSM/ServiceNow tooling.
• Flexible and proactive team player.

Responsibilities

• Manage customer’s security patching and software deployment requirements.
• Act as the first point of contact for escalation of patch-related incidents.
• Conduct root cause analysis with technical teams.

Skills

ITIL Change Management

Incident Management

Problem Management

ITSM/ServiceNow

Job description

Join to apply for the 2nd Line Analyst (Patch Management) role at Computacenter

Location: Full time on Computacenter site (Milton Keynes, Nottingham or Hatfield)

Role Type: Permanent

Ideally, you should already be Security Cleared; if not, the ability to undertake vetting is required.

The Patch Management service helps customers ensure their End User devices and Servers are patched and security compliant, maintaining the latest patch levels monthly or quarterly. It also provides software deployment services to keep core applications up-to-date. Our goal is to deliver the best upgrade experience using mature processes and tools, governed by the Release team.

Patch Management is a global service delivered from the UK, India, and South Africa.

What you’ll do

1. Manage customer’s security patching and software deployment requirements according to contracts and SLAs.
2. Act as the first point of contact for escalation of patch-related incidents and problems.
3. Own and manage incidents and problems through resolution.
4. Conduct root cause analysis with technical teams as required.
5. Collaborate with other teams to ensure efficient remediation and resolution.
6. Facilitate meetings both internally and externally.
7. Support team members for coverage and contingency.
8. Be flexible with working hours, as out-of-hours support may occasionally be required.

What you’ll need

The ideal candidate will have proven experience in ITIL Change, Incident, and Problem Management, as well as ITSM/ServiceNow tooling. You should be a flexible and proactive team player, leveraging your technical expertise to support the team and deliver effective Patch Management services. Opportunities to drive service improvement, automation, and maturity are also available.

Why join the Patch Management Team at Computacenter

You will join an open and friendly global team committed to outstanding service and customer satisfaction. Collaboration with various technical teams will help expand your network and skills. We provide training and support to assist your development. As part of Computacenter’s Global Service Operation, there are varied opportunities for career progression.

Additional details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology