2nd Line Analyst - Patch Management

Computacenter AG & Co. oHG; Hatfield, Milton Keynes, Nottingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a 2nd Line Analyst for Patch Management to manage security patching and software deployment. The ideal candidate will have experience in ITIL processes and ITSM tooling. Join a collaborative team focused on delivering outstanding service and customer satisfaction.

Qualifications

• Proven experience in ITIL Change, Incident, and Problem Management.
• Experience with ITSM/ServiceNow tooling.

Responsibilities

• Manage customer’s security patching and software deployment requirements.
• Be the first point of contact for escalation of Patch-related incidents.
• Collaborate with teams to ensure efficient remediation.

Skills

ITIL Change Management

Incident Management

Problem Management

ITSM

ServiceNow

Job description

Select how often (in days) to receive an alert:

2nd Line Analyst - Patch Management

Location: UK - Hatfield, Milton Keynes, Nottingham | Job-ID: 212213 | Contract type: Standard | Business Unit: Service Desk

Role: 2nd Line Analyst (Patch Management)

Location: Hatfield / Milton Keynes / Nottingham
Hours: 37.5 per week
Location: Full time on Computacenter site (Milton Keynes, Nottingham, or Hatfield)
Role Type: Permanent

Life on the team

2nd Line Analyst (Patch Management)

Location: Hatfield / Milton Keynes / Nottingham
Hours: 37.5 per week
Location: Full time on Computacenter site (Milton Keynes, Nottingham, or Hatfield)
Role Type: Permanent

Additional comments: Ideally, you should already be Security Cleared; if not, the ability to undertake vetting is required.

The Patch Management service helps customers ensure their End User devices and Servers are patched and security compliant. We maintain the latest patch level on a monthly or quarterly basis. Patch Management also provides a software deployment service to ensure all core applications are on the latest supported versions. Our goal is to provide users with the best possible upgrade experience, achieved through our standard processes and tools. The service is governed by the Release team.

Patch Management is a global service delivered from the UK, India, and South Africa.

What you’ll do

• Manage customer’s security patching and software deployment requirements according to the contract and SLA.
• Be the first point of contact for escalation of Patch-related incidents and problems.
• Own and manage incidents and problems through to resolution.
• Undertake root cause analysis with technical teams where required.
• Collaborate with other teams to ensure efficient remediation and resolution.
• Facilitate meetings both internal and external.
• Support other team members for coverage and contingency.
• This role may require occasional out-of-hours support.

What you’ll need

The ideal candidate will have proven experience and skills in ITIL Change, Incident, and Problem Management, as well as ITSM/ServiceNow tooling. You should be a flexible and proactive team member who approaches challenges pragmatically, leveraging your technical expertise and collaborating effectively to deliver support and drive service improvements, automation, and maturity.

Why join the Patch Management Team at Computacenter

You will join an open and friendly global team committed to delivering outstanding service and customer satisfaction. You can expect collaboration with various technical teams and support for your development through training. As part of Computacenter’s Global Service Operations, opportunities for career progression are diverse and encouraged.

About us

With over 20,000 employees worldwide, we work at the heart of digitisation, advising on IT strategy, implementing technology, and helping clients manage their infrastructure across over 70 countries. We deliver digital technology to some of the world’s leading organizations, driving digital transformation and enabling business success.