255951 - Pharmacy Support Worker

NHS Scotland; Wideopen; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Annual Leave 35 days

NHS pension scheme

Incremental salary progression

Paid sick leave

NHS discounts

Job summary

NHS Lanarkshire is seeking a Pharmacy Support Worker (Primary Care) to assist pharmacists and technicians in delivering safe and effective medicines use. The role involves handling referrals, coordinating serial prescriptions, and liaising with patients by phone under SOPs.

This fixed-term post supports quality medication reviews, data collection, and information sharing within the pharmacy team, with a focus on patient care and service delivery.

Qualifications

• Experience in healthcare settings and dealing with the public is required.
• Demonstrated commitment to continuing professional development (CPD).
• Good knowledge of medicines and safety practices in primary care.
• Ability to work independently within standard operating procedures.

Responsibilities

• Receive referrals for medication reviews or serial prescriptions.
• Be aware of stock supply issues and communicate them appropriately.
• Act as a point of contact for the pharmacy team to triage information.
• Facilitate setup of serial prescriptions and allied technology services.
• Set medication review dates and populate pharmacist clinics.
• Review prescription requests and triage medication issues.
• Collect and collate patient-related prescribing data from practice records.

Skills

Healthcare experience

Public interaction

Attention to detail

CPD commitment

Communication skills

Computer literacy (Word, Excel)

Education

NVQ2

Tools

Word

Excel

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

A Pharmacy Support Worker (Primary Care) has a vital role in helping NHS Lanarkshire deliver its Primary Care Pharmacotherapy Services; ensuring safe and effective use of medicines. This post will assist pharmacists and pharmacy technicians by undertaking routine tasks. Some of these tasks may require a moderate degree of technical expertise. You will also be required to discuss use of medicines over the phone with patients and other pharmacy staff. Following standard operating procedures; you will coordinate the collection of information, input and analyse data, update clinical records as appropriate and collate information in support of quality medication reviews.

Please note that some of these posts are fixed term posts for 12 months. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.

In This Key Role, You Will

• To receive referrals for medication reviews or serial prescriptions
• Be made aware of stock supply issues.
• Act as a point of contact for the pharmacy team e.g. take messages about supply problems, issues with prescriptions and be able to triage the information to the most appropriate member of staff.
• Facilitating set up of serial prescriptions and assisted technology services to patients identified by the team. This may include identification of potentially suitable patients subject to an agreed protocol.

With Training, And Working Under Standard Operating Procedures

• Set medication review dates and use these to populate pharmacist clinics to ensure appropriate medicines are reviewed
• Review prescription requests coming into practices and triage medication issues to the most appropriate team member
• Collect and collate patient-related prescribing and clinical data from practice computers and or patient’s notes to assist the team.

What You'll Bring

• NVQ2andr demonstrable experience in a healthcare setting
• Experience of dealing with the public.
• Excellent attention to detail.
• Experience of working in an administrative role. Experience in the NHS or a Healthcare role is desirable.
• Demonstrate commitment to continuing professional development.
• Good knowledge of medicines commonly prescribed in primary care.
• Awareness of law and good practice related to prescribing, storage and handling of pharmaceuticals.
• Strong motivation, organisation and prioritisation skills to work independently.
• Good negotiating and inter-personal skills to work as part of a team.
• Excellent written and verbal communication stills (Standard Grade English), showing tact and diplomacy when required.
• Excellent computer skills – Word and Excel and ability to learn new systems.
• Stress tolerant.
• Adaptable and flexible, open to different systems of working and able to identify potential for progress.
• Show willingness to participate in service development

What We Offer

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Clare Baxter, Project Team Manager on [e-mail]

If you have any questions about the recruitment process or require support with your application, contact Stephanie McNeill, Recruitment Administrator on [e-mail]

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.