24x7 Network Incident Response Engineer

Virgin Media; Peterborough; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Bupa healthcare

Wellbeing support

Life cover

Pension

Generous holiday + birthday off

EV lease (Cycle2Work)

Dental insurance

Neurodiversity assessments

Discounts on broadband, TV and mobile

Virgin Family platform access

O Priority app access

Job summary

Virgin Media is seeking a skilled Network Engineer to join a fast-paced operational environment in Peterborough. You will troubleshoot escalated network and service issues, perform proactive monitoring and health checks, and work closely with specialist teams and external partners to maintain high standards of service for customers.

You will identify service trends, contribute to continuous improvement initiatives, and support colleagues’ development.

Qualifications

• Experience in a 24x7 NOC environment.
• Experience troubleshooting WAN and LAN environments.

Responsibilities

• Troubleshoot and resolve escalated network and service issues.
• Carry out proactive monitoring and health checks.
• Collaborate with specialist teams and external partners.
• Identify service trends and contribute to continuous improvement.

Skills

Proven network experience

NOC experience 24x7

Strong communication

Mentoring / coaching

WiFi networks (Cisco Meraki)

ITIL knowledge

Knowledge of Virgin Media/O2 network

Education

CompTIA Network+

Cisco CCNA

Tools

Cisco CLI

Nokia CLI

Juniper CLI

Network monitoring tools

Ticketing tools

Job description

Virgin Media is seeking a skilled Network Engineer to join a fast-paced operational environment in Peterborough. You will troubleshoot escalated network and service issues, perform proactive monitoring and health checks, and work closely with specialist teams and external partners to maintain high standards of service for customers.

You will identify service trends, contribute to continuous improvement initiatives, and support colleagues’ development.