24/7 Service Desk Analyst – IT Support Specialist

NHS; Seaton Delaval; On-site; GBP 24,000 - 26,000; Full time

Job summary

A national health service provider in the UK is seeking a Service Desk Analyst to join their growing team. The role involves providing first-line technical support across three shift patterns, managing IT services for multiple hospitals. Candidates should possess relevant IT qualifications and experience in customer-focused support. A commitment to a secure working environment is required. This permanent role offers a competitive salary and benefits tied to service performance.

Qualifications

• Experience of delivering high quality, customer focused support to a range of customers.
• Previous experience in first‑line IT support service.
• Knowledge and experience of working in a secure corporate environment.

Responsibilities

• Classify, investigate, and resolve basic service desk support calls.
• Manage and maintain asset database and documentation.
• Order, install, and configure new IT equipment.

Skills

Customer service skills

Technical IT support

Problem-solving

Education

ECDL or equivalent knowledge

NVQ3 or HNC in a PC/desktop support related discipline

Job description

A national health service provider in the UK is seeking a Service Desk Analyst to join their growing team. The role involves providing first-line technical support across three shift patterns, managing IT services for multiple hospitals. Candidates should possess relevant IT qualifications and experience in customer-focused support. A commitment to a secure working environment is required. This permanent role offers a competitive salary and benefits tied to service performance.