24/7 Service Desk Analyst: Azure & ITIL Support

Netcompany Group A/S; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology firm in England is seeking a dedicated support technician to join their Intelligent Service Desk team. You will handle 1st and 2nd level support for critical systems and act as the vital link between customers and the company. The ideal candidate should have experience in an support environment and strong communication skills. With opportunities for professional development, this role is perfect for someone eager to thrive in a dynamic tech-driven environment.

Benefits

Private Medical Health care

Pension contribution

Life Assurance

Professional certifications support

Retail discounts

Qualifications

• Experience within a 1st/2nd level end user support environment.
• Great communicator with a positive ‘can-do’ attitude.
• Strong desire to learn and develop skills.
• Demonstrated experience in Azure, Intune, Active Directory.

Responsibilities

• Provide 1st and 2nd level support and triage for large critical systems.
• Act as a link between customers and Netcompany.
• Triage, record, and resolve various technical issues.
• Monitor alerts and manage events for critical systems.

Skills

1st/2nd level support experience

English communication

Knowledge of MS Office

Experience with Azure and Intune

Knowledge of ITIL and Service Management

Education

Relevant IT education at diploma level or higher

Tools

Azure

AWS

Active Directory

PowerShell

Job description

A leading technology firm in England is seeking a dedicated support technician to join their Intelligent Service Desk team. You will handle 1st and 2nd level support for critical systems and act as the vital link between customers and the company. The ideal candidate should have experience in an support environment and strong communication skills. With opportunities for professional development, this role is perfect for someone eager to thrive in a dynamic tech-driven environment.