24/7 Security & Customer Service Officer

Savills Company; Newcastle upon Tyne; Hybrid; GBP 17,000 - 22,000; Full time

Job summary

Eldon Square is seeking a security officer on a permanent 40-hour contract to patrol and protect a busy shopping centre in Newcastle. You will provide a highly visible security presence, assist retailers and the public, and report incidents with accuracy and professionalism.

Ideal candidates have 2 years of security experience, a valid frontline SIA license, and a strong customer-service mindset. Rolling shift pattern offers 24/7 coverage across the site.

Qualifications

• 2 years Security experience and valid frontline SIA license.
• Experience in a customer facing role.
• A five-year checkable work history.

Responsibilities

• Thoroughly patrolling your allocated area of the centre
• Providing a visible security presence
• Assisting and liaising with retailers
• Liaising with the Emergency services and local authority.
• Offering excellent customer service
• Opening and securing the centre
• Carrying out basic first aid duties
• Reacting to any security incidents in a prompt and professional manner
• Clearly communicating with colleagues and the control room
• Deterring crime and disorder
• Follow health and safety procedures.
• Take part in any relevant training.
• Accurately complete incident reports

Skills

Frontline SIA license

Customer service

Radio communication

Patrolling

Job description

Eldon Square is seeking a security officer on a permanent 40-hour contract to patrol and protect a busy shopping centre in Newcastle. You will provide a highly visible security presence, assist retailers and the public, and report incidents with accuracy and professionalism.

Ideal candidates have 2 years of security experience, a valid frontline SIA license, and a strong customer-service mindset. Rolling shift pattern offers 24/7 coverage across the site.