24/7 Response Centre Controller HF1359323

Flourish; Reigate; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Shift allowance

Full emergency response training

Career development opportunities

Job summary

Flourish in Reigate is seeking a 24/7 Response Centre Controller to take ownership of complex cases and support operational decision making.

You will coordinate multi-party responses, identify improvements, and ensure compliance while delivering excellent customer outcomes. The role offers a base salary of £29,000 plus up to £4,000 in bonus and shift allowances; full emergency response training provided.

Qualifications

• Confident and accountable with strong decision-making.
• Organised, detail-oriented and capable of handling complex cases.
• Full driving licence and access to own vehicle.

Responsibilities

• Take ownership of complex cases.
• Support operational decision making.
• Coordinate multi-party responses.
• Identify process improvements.
• Ensure compliance standards.
• Deliver excellent customer outcomes.

Skills

Confidence and accountability

Organisation skills

Professional judgement

Driving licence

Own vehicle

Job description

24/7 Response Centre Controller HF1359323

Location: Reigate

Salary: £29,000 + performance bonus

Additional Earnings: Up to £4,000 bonus

Perfect for someone looking for a purposeful career where no two shifts are the same. You will become a trusted decision maker within a high-performing response centre.

What You'll Do

• Take ownership of complex cases
• Support operational decision making
• Coordinate multi-party responses
• Identify process improvements
• Ensure compliance standards
• Deliver excellent customer outcomes

What You Bring

• Confidence and accountability
• Organisation skills
• Professional judgement
• Driving licence
• Own vehicle

What You Get

• £29,000 basic salary
• Up to £4,000 bonus
• Full emergency response training
• Shift allowance benefits
• Career development opportunities

Why Different

Provides greater ownership and influence across the response function.

We believe that diversity makes us stronger and more innovative.

We warmly welcome applications from individuals of all backgrounds, experiences, and perspectives.