24/7 Response Centre Lead: Complex Cases & Ops

Flourish; Reigate; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Shift allowance

Full emergency response training

Career development opportunities

Job summary

Flourish in Reigate is seeking a 24/7 Response Centre Controller to take ownership of complex cases and support operational decision making.

You will coordinate multi-party responses, identify improvements, and ensure compliance while delivering excellent customer outcomes. The role offers a base salary of £29,000 plus up to £4,000 in bonus and shift allowances; full emergency response training provided.

Qualifications

• Confident and accountable with strong decision-making.
• Organised, detail-oriented and capable of handling complex cases.
• Full driving licence and access to own vehicle.

Responsibilities

• Take ownership of complex cases.
• Support operational decision making.
• Coordinate multi-party responses.
• Identify process improvements.
• Ensure compliance standards.
• Deliver excellent customer outcomes.

Skills

Confidence and accountability

Organisation skills

Professional judgement

Driving licence

Own vehicle

Job description

Flourish in Reigate is seeking a 24/7 Response Centre Controller to take ownership of complex cases and support operational decision making.

You will coordinate multi-party responses, identify improvements, and ensure compliance while delivering excellent customer outcomes. The role offers a base salary of £29,000 plus up to £4,000 in bonus and shift allowances; full emergency response training provided.