24/7 Linux & Cloud Monitoring & Support Engineer

Mobile Technologies; Wrexham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company in Wrexham is seeking a Monitoring and Support Engineer to ensure the operational efficiency of biometric and mobile solutions. The ideal candidate will have over 2 years of technical support experience and practical knowledge of Linux servers and SQL. This role involves problem-solving, supporting customers around the clock, and improving procedures. Join us to make an impact in the identity management space.

Qualifications

• Minimum of 2 years of experience in technical support.
• Practical experience with Linux servers, databases, and IP networks.
• Flexibility to work in shifts for 24/7/365 support.
• Good written and spoken English skills.
• Ability to work independently and in teams.

Responsibilities

• Ensure customer systems are fully operational with timely service restoration.
• Perform problem determination and root cause analysis.
• Follow escalation paths for high-priority issues.
• Support recommendations for improved procedures.

Skills

Technical support experience

Linux server administration

SQL knowledge

Scripting

Cloud applications support

Fast-paced environment adaptability

Job description

A leading technology company in Wrexham is seeking a Monitoring and Support Engineer to ensure the operational efficiency of biometric and mobile solutions. The ideal candidate will have over 2 years of technical support experience and practical knowledge of Linux servers and SQL. This role involves problem-solving, supporting customers around the clock, and improving procedures. Join us to make an impact in the identity management space.