24/7 Duty Officer - Travel Operations & Incident Support

Audley Travel; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

25-30 days holiday

Day off for birthday

Health cash plan

Discounted trips

Access to wellbeing platform

Job summary

A leading travel firm in the UK is seeking a Duty Officer for a 12-month contract. You'll provide 24/7 Duty Management support, troubleshoot client issues, and coordinate with suppliers in a fast-paced environment. Ideal candidates have experience in customer service within the travel sector and must be flexible to work various shifts, including nights and weekends. The role promises competitive benefits, including a health cash plan, extended holidays, and unique employee discounts.

Qualifications

• Experience in responding to client issues in a live environment.
• Confidence in communication during challenging circumstances.
• Ability to work effectively in pressurized situations.

Responsibilities

• Answer Duty Office calls and resolve client issues.
• Maintain detailed logs of Duty Office interactions.
• Communicate with suppliers and sales programmes.

Skills

Client-focused service

Excellent communication skills

Strong problem-solving skills

Highly organized

Adaptable

Tools

Galileo GDS

Microsoft Office 365

Job description

A leading travel firm in the UK is seeking a Duty Officer for a 12-month contract. You'll provide 24/7 Duty Management support, troubleshoot client issues, and coordinate with suppliers in a fast-paced environment. Ideal candidates have experience in customer service within the travel sector and must be flexible to work various shifts, including nights and weekends. The role promises competitive benefits, including a health cash plan, extended holidays, and unique employee discounts.