23552 - Area Property Operations Manager

Ministry of Justice; Chelmsford; On-site; GBP 60,000 - 86,000; Full time

Job summary

The Ministry of Justice is seeking an Area Property Operations Manager to oversee hard and soft FM services across a regional portfolio in the East of England. You will work directly with clients and suppliers, conduct regular site visits, and drive contract performance, safety and compliance for a large government estate.

You will lead on service delivery, manage multiple sites, and coordinate with RPOMs to ensure timely delivery of works and adherence to security and statutory requirements

Responsibilities

• Understand assets and deliver operational strategies, policies and processes to manage service delivery, payments and audit regimes.
• Manage day-to-day contracts across sites within a region using MI data and site inspections to ensure quality, compliance and adherence to security strategies.
• Liaise with the supply chain and MoJ Property teams to understand issues and drive improvements.
• Understand stakeholders' priorities and align them with plans and activities.
• Monitor Early Warning Notices and compensation events, advising RPOM and maintaining mitigation plans and risk registers.
• Manage issues (including requests for additional spend, elective new works and changes to scope) to resolution and escalate when needed.
• Follow the schedule of visits for each asset to discuss performance, issues and update on work orders.
• Engage with the PS supply chain and other MoJ Property teams to ensure legislative and statutory compliance for health and safety, business resilience and fit-for-purpose accommodation.

Job description

23552 - Area Property Operations Manager

Position: Area Property Operations Manager

Location: East of England

Band: SEO

Contract Type: Permanent

Overview

The MoJ Property Directorate is a customer focused organisation that exists to enable our customers to perform to their very best. We do this by providing high quality, easy to use services, and working environments that our customers want to work in, which support them to deliver their individual outputs efficiently. Our job is to manage one of the most diverse and complex estates in Government – hosted by the Ministry of Justice (MoJ). The MoJ Property Directorate brings together a property portfolio including Prisons, Probation, and MoJ HQ and Arm’s Length Bodies.

MoJ Property provides specialist services including facilities management, health and safety, fire safety and security, technical design expertise, and sustainability. We also have business management teams who support the entire Directorate and each of our partners is supported by account management teams. We are responsible for a great deal - our portfolio consists of properties valued at £9.3bn for the MoJ alone. We are part of the Government Property Profession (GPP) and through active membership and engagement we will work with the Office of Government Property to develop the maturity of the profession and also encourage our people to join the GPP. We continue to build our capability through training and recruitment, aspiring to be the best that we can be as individuals and as a directorate.

We continue to deliver new ways of working across our portfolio – leading on the scale and pace of activity for central government – proposing ways to achieve, and then providing more dynamic and flexible workspace, while driving down the cost of the estate.

Team Overview

Are you looking for a high profile, unique, exciting and challenging opportunity to join an award-winning Property Services (PS) team that works in collaboration and partnership with our customers and suppliers? We work on a varied portfolio across the Ministry of Justice and Home Office estate, providing property services to HM Prison and Probation Service, Ministry of Justice headquarters and supporting the Home Office and its departments such as Border Force within the ports and airports. We provide both Hard and Soft Services across the UK, through our integrated supply chains to provide the best possible property services support.

PS is a challenging environment in which to work, with interdependencies between the customers, suppliers and users of the estate. It requires good leadership, collaboration and excellent drive and determination. The candidate should be a self-starter, good leader, have personal resilience and excellent customer engagement skills. You will be required to deliver at pace and demonstrate effective application of service delivery management, skills, tools and techniques. If you have the passion, enthusiasm and skill to be the best Facilities Manager, then joining the Ministry of Justice Property Directorate PS Team is the place for you.

Area Property Operational Managers (APOMS) are responsible for working directly with clients and suppliers, including on regular site visits, to ensure efficient and effective delivery of hard and soft FM services for their portfolio. This is a key contract management role requiring specialist knowledge, with responsibility for overseeing the delivery of the contract and works projects, for defining projects and for technical and statutory assurance.

APOMs work alongside Property Operational Managers (POMs) and report directly to Regional Property Operational Managers (RPOMs) for their region.

The properties allocated to the role and sometimes the account it focusses on can sometimes be altered over time to meet business demand, providing excellent development opportunities for the post holder.

Location

You will be allocated your nearest base location from the list below:

HMP/YOI Chelmsford 200 Springfield Road CM2 6LQ

HMP Bedford, St Loyes Street, Bedford, MK40 1HG

HMP Littlehey, Perry, Huntingdon, Cambridgeshire, PE28 0SR

HMP/YOI Hollesley Bay, Rectory Road, Woodbridge, Suffolk, IP12 3JW

HMP Wayland, Griston, Thetford, Norfolk, IP25 6RL

HMP The Mount, Molyneaux Avenue, Bovingdon, Hemel Hempstead, Hertfordshire, HP3 0NZ

HMP/YOI Woodhill Tattenhoe Street, Milton Keynes, Buckinghamshire, MK4 4DA

This is a regional role, and you will be expected to attend sites across your portfolio area in the course of your duties on a daily basis.

Job Description, Duties and Responsibilities

Responsibilities will include the following:

Service Management:

• Understand your assets and deliver operational strategies, policies and processes in line with operational requirements to manage the delivery of services, payments and the audit regime
• Manage day-to-day the contracts across a number of sites within a region through MI data and visual inspections of sites, including checking that work carried out by contractors is in accordance with the contract in terms of quality, compliance and specification and were appropriate contractors adhere to local and national security strategies.
• Liaise with the supply chain and other MoJ Property teams to proactively understand issues across the portfolio and facilitate improvements
• Understand the priorities of stakeholders and how they fit into plans and activities
• Consider whether Early Warning Notices (EWNs) and compensation events are required and advise RPOM accordingly. Monitor to ensure they are being addressed and ensure mitigation plans and risk register are in place and maintained.
• Manage … and manage various issues? Wait actual text: "Manage issues (including requests for additional spend, elective new works and changes to scope or specification) to resolution and escalates to RPOMs where necessary
• Follow the schedule of visits for each asset (to be agreed with RPOM) to discuss performance, issues and update on work orders
• Engage with the PS supply chain and other MoJ Property teams to ensure legislative and statutory compliance through Health and Safety, business resilience and the provision of fit for purpose accommodation to meet customer needs