Operational Support Grade post in HMPPS prisons across the South West, offered as a two-year fixed-term role under the Advance into Justice scheme for armed forces personnel and their families. Duties span gate security, searches, control room, visits, reception, mail, night duties and some prisoner supervision. The work is physically demanding, involves lone working and runs on rolling shifts of nights, evenings, weekends and bank holidays. Selection is an online values test and interview; no qualifications are needed, but some sites need higher-level vetting.
What the job involves
- Control secure entry and exit of staff, visitors and vehicles, including searches of people and vehicles
- Patrol the site and perimeter fence, and escort vehicles and contractors
- Issue and collect staff keys and radios
- Operate the prison radio system and monitor CCTV for suspicious activity
- Welcome visitors on arrival and escort them where needed
- Collect and log mail, reporting contraband and preserving evidence
- Lock cell doors and account for all prisoners on night duty
- Photograph prisoners and process property and parcels at reception
- Supervise prisoners, exchange clothing and property, and help escort them
- Deliver and collect food trolleys around the site
- Monitor the PIN phone system and keep request logs and records
- Follow national and local policies and respond to incidents and emergencies
Skills & knowledge
- Confident spoken English, or Welsh where specified
- Good judgement, responsibility and teamwork
- Pass the online values-based assessment and interview
Checks & eligibility
- HMPPS Enhanced Level 2 vetting
- Counter-Terrorism Check where the site requires it
- UK residence for the three years immediately before application
- Right to work, as a UK or Republic of Ireland national, or a Commonwealth national with the right to work
- Correct and up-to-date documents when requested
- Declaration of any membership of a group HMPPS considers racist
Other
- Eligible for Advance into Justice: armed forces service leaver, veteran, spouse or legal partner, or reservist
- Able to lift, carry, and stand or walk for long periods
- Able to work lone, and rolling shifts including nights, evenings, weekends and bank holidays
- Able to get to work on time for fixed shift start times, using own transport where needed
Nice to have
- Driving licence and own transport, given rural sites with limited public transport
What’s offered
- 25 days annual leave on appointment, rising to 30 after 10 years, pro rata
- 9 bank, public and privilege holiday days added to leave
- Choice of two Civil Service pension schemes
- Season ticket advance after two months' service
- Retail discounts, Employee Assistance Programme and Cycle to Work scheme
- Hybrid working where business need allows
- Training and promotion programmes
- Employee-run networks