1st Line Technical Support Engineer

Eligo Recruitment; Basingstoke; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Full product training

Job summary

Eligo Recruitment is seeking a Technical Support Engineer based in Basingstoke, working for a UK manufacturer of automatic gates, traffic barriers and access control systems.

The role focuses on resolving electrical and electronic faults, advising customers and engineers, and receiving comprehensive product training. Monday–Friday, office-based with excellent long-term career prospects and no call-outs.

Qualifications

• Electrical, electronic or electro‑mechanical background.
• Strong fault-finding and diagnostic skills.
• Willingness to work office-based in Basingstoke, Monday–Friday.
• Ability to provide first-line technical support remotely.

Responsibilities

• Provide first-line technical support via telephone and email.
• Diagnose electrical and electronic faults.
• Support installation and commissioning.
• Assist with programming and configuration.
• Advise on correct products and applications.
• Identify spare parts and replacement components.
• Escalate complex engineering issues when required.
• Build long-term technical expertise across product range.

Skills

Electrical fault-finding

Diagnostic skills

Communication skills

Problem-solving

Learning mindset

PLCs

Automation equipment

Tools

PLCs

Automation equipment

Job description

Technical Support Engineer (Electrical / Electronics / Automation)

Move Off the Tools | No Call Outs | No Weekends

Basingstoke

£30,000–£35,000 + Full Product Training

Are you an Electrical Engineer, Electronics Technician, Field Service Engineer or Installation Engineer looking to come off the road? Perhaps you're tired of long days travelling between sites, emergency call-outs and working in all weathers. Maybe you'd like to stay hands‑on technically, continue fault finding and solving engineering problems, but do it from a modern office where every day finishes on time.
If that sounds like you, we'd love to hear from you.

We’re recruiting for a Technical Support Engineer to join one of the UK’s leading manufacturers of automatic gates, traffic barriers, access control systems, automatic doors and entrance automation.

Please note: This is not an IT Helpdesk position. We’re looking for engineers with an electrical, electronic, automation or electro‑mechanical background.

The Role:

As a Technical Support Engineer, you’ll become the first point of contact for installers, engineers and customers across the UK, helping them resolve technical issues and get the very best from the company’s products. Every day is different. One minute you’ll be helping an engineer diagnose a fault remotely, the next you’ll be advising on product selection, programming an automated gate system or identifying replacement components. You’ll receive comprehensive product training and work alongside an experienced technical team until you’re confident across the full product range.

Typical Responsibilities

• Providing first‑line technical support via telephone and email
• Diagnosing electrical and electronic faults
• Supporting engineers with installation and commissioning
• Assisting with programming and configuration
• Advising customers on the correct products and applications
• Identifying spare parts and replacement components
• Escalating more complex engineering issues where required
• Building long‑term technical expertise across a specialist product range

This Could Be Perfect For You If You Are…

• An Electrical Engineer
• Electronics Engineer
• Electronics Technician
• Electrical Technician
• Field Service Engineer
• Service Engineer
• Installation Engineer
• Commissioning Engineer
• Automation Engineer
• Access Control Engineer
• Gate Automation Engineer
• Automatic Door Engineer
• Barrier Engineer
• Fire & Security Engineer
• Electro‑Mechanical Engineer

...or anyone with strong electrical/electronic fault‑finding skills who enjoys solving technical problems.

You’ll Probably Have Experience With…

• Electrical fault finding
• Electronic diagnostics
• PLCs or automation equipment
• Access control systems
• Automatic doors
• Automatic gates
• Traffic barriers
• CCTV
• Fire & Security systems
• Industrial equipment
• Mechatronics
• Electro‑mechanical systems

Don’t worry if you haven’t worked with all of these products - we’re interested in your engineering ability and attitude far more than specific product knowledge.

Why Engineers Love This Type of Role:

• Monday to Friday only
• Office based in Basingstoke
• No call‑outs
• No overnight stays
• No working outdoors in the rain
• Full manufacturer product training
• Become the technical expert everyone relies on
• Long‑term career progression within a global engineering business

You’ll still solve engineering problems every day - you’ll just be helping dozens of engineers instead of visiting one customer at a time.

What We’re Looking For

• Electrical, electronic or electro‑mechanical experience
• Strong fault‑finding and diagnostic skills
• A logical problem‑solving approach
• Good communication skills
• A genuine interest in engineering and technology
• The desire to continue learning and developing technically

Whether you’re currently working in automation, access control, industrial electrical systems, electronics manufacturing, service engineering or technical installations, we’d like to hear from you.

Salary & Benefits

• £30,000–£35,000
• Monday to Friday
• Office based in Basingstoke
• Full technical training
• Excellent long‑term career prospects
• Supportive engineering team
• Global manufacturer with an outstanding reputation

If you’re ready to use your engineering skills in a role that offers greater stability, work‑life balance and genuine technical development, we’d love to hear from you.

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.