1st Line Support Engineer - Digital Operations | East and North Hertfordshire Teaching NHS Trust

East and North Hertfordshire NHS Trust; Stevenage; On-site; GBP 23,000 - 31,000; Full time

Job summary

East and North Hertfordshire NHS Trust is seeking a 1st Line Support Engineer to join Digital Operations at The Lister Hospital in Stevenage. The role involves first-line diagnostics, providing telephone guidance, and escalating issues to IT staff as needed.

You will also help maintain the service desk, produce reports, and participate in on-call rotas to support 24/7 operations. The position emphasizes accurate asset records, teamwork with Service Desk colleagues, and delivering reliable IT

Responsibilities

• Provide reports and statistics for management on service calls received and Service Desk activity.
• Maintain a configuration database of all Trust computer equipment, ensuring data accuracy.
• Together with Service Desk colleagues, provide cover for the Service Desk and contribute to IT office administration.
• Distribute departmental procurement documents as requested and maintain incident reporting documentation.
• Participate in a 24x7x365 on-call rota as required.
• Participate in staff on-site rota covering out of hours / unsociable hours.

Job description

1st Line Support Engineer - Digital Operations | East and North Hertfordshire Teaching NHS Trust

We are recruiting for a Add Job Title who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

To provide a continually improve the efficiency of the Service Desk and in turn provide more efficient and effective service by adhering to agreed policies and procedures. You will perform first level diagnostic procedures to identify and rectify problems reported, offer telephone advice, guidance and/or resolution where possible, prioritise and filter service desk calls requiring further action and then forward these calls to appropriate IT staff.

At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Provide reports and statistics for management on service called received and Service Desk activity.

Maintain a configuration database of all Trust computer equipment, ensuring that data is accurate and up to date.

Together with Service Desk colleagues, provide cover for the Service Desk. Contribute to general IT office administration.

Distribute departmental procurement documents as and when requested. Provide documentation and maintain all incident reporting.

To participate if required in a 24x7x365 on-call rota as required.

To participate if required in a staff on-site rota covering out of hours/ unsociable hours.

At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.

This advert closes on Wednesday 21 Oct 2026