1st Line Support Engineer

JR United Kingdom; Preston; On-site; GBP 26,000 - 27,000; Full time

Job summary

An IT services provider in Manchester seeks an experienced 1st Line Support Engineer to enhance their support team. The role involves maintaining high client service standards while managing diverse IT solutions. Candidates should demonstrate strong problem-solving abilities, effective technical knowledge, and solid customer service experience.

Qualifications

• Minimum of 2 years' experience in service desk or deskside support.
• Proactive and self-driven professional.
• Experience in incident handling.

Responsibilities

• Provide support across various platforms including Windows Server and Office 365.
• Troubleshoot hardware and software issues applying TCP/IP and DNS knowledge.
• Manage virtualization platforms and VoIP telephony systems.

Skills

Problem-solving

Technical knowledge

Customer service

Tools

Windows Server

Office 365

Hyper-V

VMware

Azure

PowerShell

Job description

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1st Line Support Engineer, Preston, Lancashire

Client: iO Associates - UK/EU

Location: Preston, Lancashire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Old Trafford, Manchester, UK (4 days on-site)

Salary: £26-27k per annum

iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP solutions. Known for its client-focused approach and strategic consultancy, it helps businesses align technology with growth objectives.

They offer an exciting opportunity for an experienced 1st Line Support Engineer to join their team. In this role, you will uphold high standards of client service as they expand their delivery capabilities.

Key Requirements:

• Reliable and self-driven professional with a proactive work approach.
• Strong problem-solving skills with effective application of technical knowledge.
• Experience in handling customer incidents via phone, email, or in person, ensuring timely resolution.
• Minimum of 2 years' experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.

Responsibilities:

• Provide support and administration across Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure.
• Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and network hardware and cabling.
• Implement and maintain MDM solutions, including Intune, and utilize PowerShell for scripting and automation.
• Troubleshoot and resolve hardware, software, and networking issues, applying knowledge of TCP/IP, DNS, and DHCP.