1st Line Support Engineer

iO Associates - UK/EU; Manchester; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading IT services provider based in Manchester is seeking a skilled 1st Line Support Engineer to enhance their client service capabilities. The role requires individuals with proven problem-solving skills and experience in IT support to join a dynamic team. Candidates must be proactive professionals as they navigate complex customer incidents effectively.

Qualifications

• Minimum of 2 years' experience in service desk or deskside support.
• Proven ability in technical knowledge application.

Responsibilities

• Provide support across Windows environments, Office 365, Exchange.
• Manage virtualization platforms like Hyper-V and VMware.
• Troubleshoot hardware, software, and networking issues.

Skills

Problem Solving

Customer Service

Job description

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Direct message the job poster from iO Associates - UK/EU

UK Staffing Lead Senior Consultant at Precision Resource Group (PRG)

Old Trafford, Manchester, UK (4 days on-site)

Salary: £26-27k per annum

iO Associates is looking for a 1st Line Engineer for a Manchester-based IT services provider offering tailored solutions in managed IT support, cloud infrastructure, cybersecurity, and VoIP. Known for its client-focused approach and strategic consultancy, it helps businesses align technology with growth goals.

They are currently offering an exciting opportunity for an experienced 1st Line Support Engineer to join their growing team. In this role, you'll be instrumental in upholding our high standards of client service as they expand their delivery capabilities.

Key Requirements:

• Reliable and self-driven professional with a proactive approach to work.
• Strong problem-solving abilities with the capacity to apply technical knowledge effectively.
• Experienced in handling customer incidents via phone, email, or in person, ensuring timely resolution.
• Minimum of 2 years' experience in a service desk or deskside support role, ideally within an MSP environment, with a focus on delivering excellent customer service.

Responsibilities:

• Provide support and administration across Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure environments.
• Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and common network hardware and cabling formats.
• Implement and maintain MDM solutions, including Intune, while using PowerShell for scripting and automation tasks.
• Troubleshoot and resolve hardware, software, and networking issues, applying core knowledge of TCP/IP, DNS, and DHCP.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Information Services

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