1st Line Support Engineer

JR United Kingdom; Bolton; On-site; GBP 26,000 - 27,000; Full time

Job summary

A Manchester-based IT services provider is seeking a 1st Line Support Engineer to join their expanding team. This role involves maintaining high standards of client service, and supporting technologies including Windows Server, Office 365, and virtualization platforms. The ideal candidate should have at least 2 years of experience in IT support.

Qualifications

• Experienced professional with a proactive work approach.
• Strong in customer incident handling via various communication channels.
• Familiarity with Windows Server, Active Directory, and Office 365.

Responsibilities

• Provide support across Windows Server, Windows 10/11, and Office 365.
• Troubleshoot hardware, software, and network issues.
• Implement MDM solutions and utilize PowerShell for automation.

Skills

Problem-solving

Client service

Technical knowledge

Education

2+ years in service desk or deskside support role

Job description

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Client:

iO Associates - UK/EU

Location:

Bolton, Greater Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Old Trafford, Manchester, UK (4 days on-site)

Salary: £26-27k per annum

iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider specializing in managed IT support, cloud infrastructure, cybersecurity, and VoIP solutions. The company is known for its client-focused approach and strategic consultancy, helping businesses align technology with their growth objectives.

This role offers an exciting opportunity for an experienced 1st Line Support Engineer to join their expanding team. You will play a key role in maintaining high standards of client service as the company scales its delivery capabilities.

Key Requirements:

• Reliable and self-motivated professional with a proactive work approach.
• Strong problem-solving skills with effective application of technical knowledge.
• Experience in handling customer incidents via phone, email, or in person, ensuring prompt resolution.
• At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.

Responsibilities:

• Provide support and administration across Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure.
• Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP telephony, and standard network hardware and cabling.
• Implement and maintain MDM solutions, including Intune, and utilize PowerShell for scripting and automation.
• Troubleshoot and resolve hardware, software, and network issues, applying knowledge of TCP/IP, DNS, and DHCP.