1st Line Support Analyst

Digital Waffle; East Horsley; On-site; GBP 35,000 - 40,000; Full time

Job summary

Digital Waffle is seeking a First Line Support / Junior Application Support Analyst to join our in-house IT team in Guildford. This entry-level role is perfect for those early in their IT career, providing hands-on experience in technical support and application assistance within a supportive environment. Benefits include a salary sacrifice electric car scheme, private medical insurance, and social events.

Benefits

Salary sacrifice electric car scheme

Company pension

Private medical insurance

Group life cover

Annual salary reviews

Flu jabs

Social events and birthday leave

Charity engagement and referral programme

Qualifications

• Minimum 1 year of experience in an IT support role or 2 years’ office-based experience.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Provide first-line technical support for hardware, software, and access issues.
• Support bespoke internal applications and escalate complex issues appropriately.
• Assist users in navigating internal systems.

Skills

Communication

Proactivity

Adaptability

Education

Recognized IT qualification

Tools

Microsoft Office

Job description

This range is provided by Digital Waffle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Digital Waffle

IT & Infrastructure Recruitment Consultant

Position: First Line Support / Junior Support Analyst

Location: Guildford

Job Type: Full-time (Office-based)

The Role

Are you early in your IT career and looking to grow your skills in a professional and supportive environment? We’re currently recruiting for a First Line Support / Junior Application Support Analyst to join an in-house IT team based in Guildford.

This role is ideal for someone with foundational IT support experience who is eager to develop further in application and technical support. You’ll be the first point of contact for internal IT queries and gain hands-on experience with bespoke applications, hardware support, and vendor coordination.

Benefits Include:

• Salary sacrifice electric car scheme
• Company pension
• Private medical insurance
• Group life cover
• Annual salary reviews
• Flu jabs
• Social events and birthday leave
• Charity engagement and referral programme

Key Responsibilities:

• Provide first-line technical support for hardware, software, and access issues.
• Support bespoke internal applications and escalate complex issues
• appropriately.
• Assist users in navigating and making effective use of internal systems.
• Set up and relocate hardware including computers, monitors, and peripherals.
• Liaise with external IT service providers and software vendors.
• Maintain clear and up-to-date documentation on IT procedures and solutions.

About You:

• Minimum 1 year of experience in an IT support role or 2 years’ office-based experience with a recognised IT qualification.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office applications, particularly Outlook, Word, and
• Excel.
• A proactive and adaptable mindset, with a willingness to learn.
• Able to work effectively under pressure and manage multiple tasks.

Interested in hearing more about this role? Apply directly or email your CV to [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting, IT System Testing and Evaluation, and IT System Training and Support

Referrals increase your chances of interviewing at Digital Waffle by 2x

Sign in to set job alerts for “Support Analyst” roles.

London, England, United Kingdom 1 week ago

Epsom, England, United Kingdom 2 weeks ago

Guildford, England, United Kingdom 1 week ago

Woking, England, United Kingdom 2 weeks ago

Crawley, England, United Kingdom 1 month ago

Maidenhead, England, United Kingdom 11 hours ago

Junior Technical Support Specialist - Route into Tech

Chiswick, England, United Kingdom 1 week ago

Reading, England, United Kingdom 2 months ago

Guildford, England, United Kingdom 2 days ago

Horsham, England, United Kingdom 1 week ago

Slough, England, United Kingdom 3 months ago

Redhill, England, United Kingdom 1 week ago

Nutfield, England, United Kingdom 5 days ago

Wokingham, England, United Kingdom 1 week ago

Slough, England, United Kingdom £35,000.00-£40,000.00 9 hours ago

Reading, England, United Kingdom 1 week ago

Silchester, England, United Kingdom 1 week ago

Chiswick, England, United Kingdom 4 days ago

Slough, England, United Kingdom 3 weeks ago

Hounslow, England, United Kingdom 1 week ago

Reading, England, United Kingdom 2 weeks ago

Reading, England, United Kingdom 5 days ago

Reading, England, United Kingdom 1 week ago

Bracknell, England, United Kingdom 2 weeks ago

End User Support Specialist (EUSS) Apprentice

Crawley, England, United Kingdom 2 weeks ago

Chertsey, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.