1st Line Support

SmartRecruiters, Inc.; Bournemouth; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free parking

Job summary

Unknown is seeking an experienced 1st line IT Support Executive to support Senior Partners and Managers in Bournemouth, UK. You will handle a varied workload, provide 1st line service desk assistance and help publish user guides.

You will work with Active Directory, Office 365 and SharePoint, set up new starter accounts and train users on IT topics. Strong communication and multitasking are essential.

Qualifications

• Experience in 1st line IT support for a service desk.
• Ability to manage tickets and adhere to SLA timelines.
• Proficient with Active Directory and Office 365.
• Strong communication and organisational skills.

Responsibilities

• Provide 1st line IT support to the service desk and escalate where needed.
• Monitor and respond to support tickets within SLA/timeframes.
• Assist with onboarding by setting up new starter accounts.
• Configure PCs and devices and maintain IT records.
• Deliver BAU training and user guidance on IT topics.
• Maintain MS Office, Office 365, SharePoint knowledge.

Skills

IT support

Customer service

Multitasking

Communication

Tools

Active Directory

Office 365

SharePoint

Job description

Salary: £25k+ bonus + free parking and great benefits

My client is a leading firm within the UK within their field and are now looking for an experienced 1st line Support Executive.

This role is providing support to Senior Partners and Managers and as such means you will be highly competent and will be able to manage a varied workload including:-

• Providing 1st line support to the service desk escalating where necessary
• Accountable for monitoring service desk support tickets, adhering to timescales and SLA’s
• Supporting multiple users with ad hoc queries but also helping to provide published tips which are targeted at reducing the service desk calls
• Working knowledge of Active Directory and O365
• Set up new starter accounts
• Ability to build and configure PC’s and devices
• Maintain IT records and general admin
• Deliver business as usual training including 1:1 training and classroom support
• Excellent knowledge of MS Office, Office 365, SharePoint etc

The role will also see you providing IT training such as induction training on new starters 1st day, regular training courses and supporting various IT projects within the business.

The successful candidate will

• Be able to engage with individuals at all levels and empathise with the end user experience
• Design, create and update “how to” guides as required by IT Director
• Have excellent communication skills
• Be able to juggle many balls at once and multitask
• Have strong organisational skills and the ability to work within a team
• Be able to meet tight deadlines

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