1st Line Service Desk Analyst

VIZIO. Inc.; Wanlip; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

EAP (Employee Assistant Plan)

Health plans

Job summary

Flogas is hiring a Service Desk Analyst to support end users with hardware and software issues across the organization. You will respond to 1st line inquiries, assess problems, and coordinate with IT colleagues to resolve issues and improve service delivery.

Join a growing energy company investing in renewable initiatives and providing extensive benefits. You will contribute to training, documentation, and customer-focused support within a 1,350-strong team.

Qualifications

• Strong written and oral communication skills.
• Ability to balance technical and customer-facing tasks.

Responsibilities

• Fields incoming help requests.
• Resolves IT support requests at 1st line.
• Escalates more complex cases to appropriate teams.
• Maintains service records and documents resolutions.
• Performs system testing and updates.

Skills

Customer service

Problem solving

Communication

Team collaboration

Job description

The primary role of the Service Desk Analyst (SDA) is to help users resolve issues with computer hardware or software. They respond to 1st line user enquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. The SDA is also expected to work closely with other IT department personnel to help on tasks that may be outside the scope of their knowledge or expertise. An SDA will need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources required to function effectively. Here at Flogas, we may have a fossil fuels background, but we're working towards delivering 100% renewable energy to our customers by 2040. We're already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We're also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future. Here's what you'll be doing

• Fields Incoming Help Requests
• Resolves IT Support Requests
• Escalates Advanced Cases
• Maintains Service Records
• Performs System Testing and Updates
• Maintains IT Documentation
  Strong written and oral communication skills.
• Strong interpersonal skills.
• Ability to use sound judgement in terms of work planning and customer care.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to prioritise and execute tasks in a high-pressure environment.
• Strong customer service orientation.
  Join us as at Flogas and we'll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.
• Discretionary Bonus
• Enhanced Pension Scheme
• Life Assurance
• EAP (Employee Assistant Plan)
• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
• Extensive discounts from loved brands and major retailers
• 25 holidays + bank holidays with 1 additional volunteering day. pro-rated based on contracted hours
• Enhanced Family Friendly Leave

Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers
You matter. And at Flogas, we'll do right by you with all the benefits, support, and training you need to thrive.

Flogas: Powered by people At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we've grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we're investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 - and a career with a bright future to you.