1st Line Service Desk Analyst

Flogas Britain; Rothley; Presencial; GBP 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

Employee Assistance Plan

Health plans

Wellbeing support

Free flu jabs

Eye Care Vouchers

Extensive discounts from brands

25 holidays + bank holidays with 1 day

Enhanced Family Friendly Leave

Descripción de la vacante

Flogas Britain is seeking a Service Desk Analyst to provide first-line IT support for hardware and software issues, respond to user inquiries, and resolve problems efficiently. You will work with IT colleagues to handle tasks outside your immediate scope and help ensure staff can access essential software and resources.

We balance technical problem solving with strong customer service, supporting a move toward renewable energy initiatives and reliable IT services across the business.

Formación

• Strong written and oral communication skills.
• Strong interpersonal skills.
• Ability to use sound judgement in terms of work planning and customer care.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to prioritise and execute tasks in a high-pressure environment.
• Strong customer service orientation.

Responsabilidades

• Fields Incoming Help Requests
• Resolves IT Support Requests
• Escalates Advanced Cases
• Maintains Service Records
• Performing System Testing and Updates
• Maintains IT Documentation

Conocimientos

Communication skills

Interpersonal skills

Judgement

Clear communication

Self-motivation

Attention to detail

Analytical thinking

Prioritization under pressure

Customer service

Descripción del empleo

Join us as at Flogas and we'll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.

Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers.

Here's What You'll Be Doing

The primary role of the Service Desk Analyst (SDA) is to help users resolve issues with computer hardware or software. They respond to 1st line user enquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users.

The SDA is also expected to work closely with other IT department personnel to help on tasks that may be outside the scope of their knowledge or expertise.

An SDA will need to balance creative and technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources required to function effectively.

Here at Flogas, we may have a fossil fuels background, but we're working towards delivering 100% renewable energy to our customers by 2040. We're already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We're also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.

• Fields Incoming Help Requests
• Resolves IT Support Requests
• Escalates Advanced Cases
• Maintains Service Records
• Performing System Testing and Updates
• Maintains IT Documentation

What We'll Need From You

• Strong written and oral communication skills.
• Strong interpersonal skills.
• Ability to use sound judgement in terms of work planning and customer care.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to prioritise and execute tasks in a high-pressure environment.
Strong customer service orientation.

What You'll Get From Us

You matter. And at Flogas, we'll do right by you with all the benefits, support, and training you need to thrive.

• Discretionary Bonus
• Enhanced Pension Scheme
• Life Assurance
• EAP (Employee Assistant Plan)
• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
• Extensive discounts from loved brands and major retailers
• 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
• Enhanced Family Friendly Leave

Flogas: Powered by people

At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we've grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we're investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 - and a career with a bright future to you.

Doing right by everyone

People matter at Flogas. We're an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We're committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.