1st Line NOC Engineer

Indigo; Magor; On-site; GBP 45,000 - 64,000; Full time

Job summary

Indigo is seeking a detail-oriented First Line Subsea NOC Engineer to join our 24x7 operational team. The role focuses on real-time monitoring and support of global submarine cable and transmission systems, ensuring availability and performance of critical telecom infrastructure.

You will be the first point of contact for network events, investigate alerts, coordinate with stakeholders, and ensure incidents are escalated in line with procedures.

Qualifications

• Strong attention to detail and effective communication are essential.
• Experience in incident triage, fault analysis or NOC-like roles is beneficial.
• Ability to manage multiple priorities and maintain thorough records.
• Familiarity with ticketing platforms such as Salesforce, ServiceNow or Jira is advantageous.

Responsibilities

• Monitor alarms and perform initial fault analysis.
• Triage incidents and manage tickets through to resolution.
• Communicate with customers and coordinate with internal/external stakeholders.
• Escalate incidents according to established procedures.

Skills

Attention to detail

Communication skills

Problem solving

Team player

Under pressure

Microsoft Office

Tools

Salesforce

ServiceNow

Jira

Job description

We are seeking a detail-oriented and technically capable First Line Subsea NOC Engineer to join our 24x7 operational team. The role is responsible for the real-time monitoring and operational support of global submarine cable and transmission systems, ensuring the continued availability and performance of critical telecommunications infrastructure.

As the first point of contact for network events and customer-reported issues, you will be responsible for alarm monitoring, incident triage, ticket management, and customer communications. You will investigate alerts, perform initial fault analysis, coordinate with internal and external stakeholders, and ensure incidents are escalated in accordance with established operational procedures.

This position requires strong attention to detail, excellent communication skills, and the ability to remain calm and professional when managing high-priority incidents and demanding customers, including hyperscale and carrier clients. Success in the role depends on maintaining accurate records, following processes rigorously, and taking ownership of incidents through to resolution or formal handover.

Our Network Operations Centre (NOC) operates 24 hours a day, 365 days a year to ensure continuous service availability. As an integral member of the operations team, you will participate in a rotating shift pattern covering both day and night operations.

Applicants must have no known reason that would prevent the successful completion of required security screening, including customer vetting and green-listing processes where applicable.

________________________________________

Shift Pattern

• 12-hour shifts
• 4 days on / 4 days off
• Rotating day and night shifts
• 24x7x365 operational environment

We are looking for a motivated, reliable, and customer-focused individual with a strong interest in telecommunications, network operations, or critical infrastructure support. Whilst previous experience in a NOC environment is advantageous, we are equally interested in candidates who demonstrate a willingness to learn, strong problem-solving abilities, and a disciplined approach to operational processes.

The successful candidate will possess excellent communication skills and be comfortable working in a fast-paced environment where attention to detail is essential. You will be capable of managing multiple priorities, maintaining accurate records, and following established procedures while responding to incidents and customer enquiries.

You should be confident communicating with a range of stakeholders, including engineers, suppliers, landing station personnel, carriers, and hyperscale customers. The ability to remain calm, professional, and customer-focused during high-pressure situations is critical.

The ideal candidate is someone who takes ownership, communicates clearly, follows procedures diligently, and remains composed when supporting critical network services and demanding customers.

Key Attributes

• Strong attention to detail and process compliance.
• Excellent written and verbal communication skills.
• Ability to work effectively under pressure and during major incidents.
• Customer-focused with a professional and service-oriented approach.
• Strong analytical and problem-solving skills.
• Ability to prioritise and manage multiple tasks simultaneously.
• Willingness to learn new technologies, systems, and operational procedures.
• Team player with a proactive and positive attitude.
• Comfortable working both independently and as part of a shift-based operational team.
• Competent with Microsoft Office and ticketing/service management systems.

Desirable Experience

• Subsea knowledge and/or experience preferred.
• Experience working in a Network Operations Centre (NOC), Service Desk, or technical support environment.
• Familiarity with ticketing platforms such as SalesForce, ServiceNow, Jira, Remedy, or similar.
• Understanding of telecommunications, optical transmission, IP networking, or submarine cable systems.
• Experience managing customer incidents and communicating service updates.
• Knowledge of incident management, escalation processes, and operational procedures.

Indigo is a strategic operational partner for critical digital infrastructure. We help customers design, deploy, support and scale the infrastructure their businesses rely on, giving them greater control, consistency and confidence. Our teams work across subsea, terrestrial, wireless, data centre and NOC environments, bringing specialist expertise, 24/7 support, field services and managed services together under one accountable model.

Being part of Indigo means working in a business where operational excellence, customer trust and doing things properly matter. We support customers in complex, performance-critical environments, helping them reduce risk, protect performance and deliver with confidence. Our people are central to that mission, bringing the skill, responsiveness and accountability needed to support the next generation of digital infrastructure. As an Investors in People Gold accredited employer, we're committed to investing in the growth and development of our people.

At Indigo, we believe our greatest strength is our people.

We're committed to creating an inclusive environment where everyone feels valued, respected and able to do their best work.

We welcome applications from candidates of all backgrounds and make employment decisions based on skills, experience and potential.

If you need any reasonable adjustments during the recruitment process, we're here to support you.