1st Line Network Support Engineer — Hybrid Tech & Customer Care

context recruitment; Brighton; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

Context Recruitment in the United Kingdom is helping a Central Brighton telecommunications provider recruit a 1st Line Network Support Engineer to join the Service Desk. The role pays £28,000-£30,000 depending on experience and offers a path into networking and infra technologies.

You’ll be the first point of contact for customers, troubleshooting and triaging tickets, and escalating complex faults while delivering a high standard of service.

Qualifications

• Experience in a 1st Line Support, Service Desk or similar role.
• Strong customer service and communication skills.
• Genuine interest in technology, networking and telecoms.
• Ability to log and triage tickets effectively.

Responsibilities

• Act as the first point of contact for customer support enquiries via phone, email and ticketing systems.
• Troubleshoot and resolve first-line technical issues, escalating more complex faults when required.
• Accurately log, prioritise and manage support tickets through to resolution.
• Communicate with customers throughout the support process, ensuring a high level of service.
• Support a range of network and telecommunications-related products and services.

Skills

Customer service

Communication

Troubleshooting

Ticketing systems

Networking basics

Job description

Context Recruitment in the United Kingdom is helping a Central Brighton telecommunications provider recruit a 1st Line Network Support Engineer to join the Service Desk. The role pays £28,000-£30,000 depending on experience and offers a path into networking and infra technologies.

You’ll be the first point of contact for customers, troubleshooting and triaging tickets, and escalating complex faults while delivering a high standard of service.