Aftersales Consultant

In Charge Electrical Services, LLC; Rochdale; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pension scheme (Aviva)

Company Bonus Scheme

Employee Referral Scheme

Free Employee Assistance Services; GP,

Life insurance

Income protection (after 5 yrs service

Early finish Friday (1pm)

Training and development

Holiday buy-back

Team events

Job summary

Salt Separation Services have been leading in desalination technology for over 35 years; specialising in the engineering, commissioning and servicing of RO plants that provide drinkable water solutions across various industries. This Aftersales Consultant role is based in Rochdale and is on-site, offering a permanent contract with a £31,000 annual salary.

You will support orders, procurement, spares and service contracts, liaising with cross-functional teams to ensure quality and timely delivery

Qualifications

• Experience of order processing, procurement, logistics or service coordination.
• Comfortable using ERP systems (Epicor experience desirable).
• High attention to detail and commitment to quality standards.

Responsibilities

• Respond promptly to customer enquiries and quotation requests, ensuring a high standard of customer service.
• Process customer orders, create job travellers, shipments and invoices within the ERP system (Epicor).
• Coordinate procurement activities and liaise with suppliers and subcontractors to ensure timely delivery of parts and services.
• Manage daily activities relating to spares, refurbishment and service contracts.
• Oversee packing, dispatch and fulfilment of spare parts and equipment.
• Conduct equipment inspections and support quality assurance processes prior to dispatch.
• Prepare quotations and provide sales support for aftermarket products and services.
• Maintain accurate customer, order and stock records while monitoring inventory levels and costs.
• Support cross-functional working with Engineering, Design, Finance, Stores and Procurement teams.
• Ensure compliance with company procedures, quality standards, health and safety requirements, and regulatory obligations.
• Report quality issues, non-conformances, near misses and other incidents in line with company processes.
• Contribute positively to company culture and uphold organisational values.

Skills

Organisational skills

Customer service

Order processing

Procurement

Logistics

ERP proficiency

Attention to detail

Team player

Tools

Epicor ERP

Job description

Aftersales Consultant

Department: Aftersales

Employment Type: Full Time

Location: Rochdale

Reporting To: Nicola Lawler

Compensation: £31,000 / year

Description

Job Title: Aftersales Consultant

Company: Salt Separation Services

Location: Rochdale, on-site

Contract: Permanent

Department: Aftersales

Compensation: £31,000

Salt Separation Services have been leading in desalination technology for over 35 years; specialising in the engineering, commissioning and servicing of reverse osmosis (RO) plants that provide drinkable water solutions across a variety of industries. Our systems are used in sectors including naval, oil, cruise ships, and more. We’re committed to designing reliable, high-quality RO and water filtration solutions that meet the unique demands of each industry and customer we serve. Join us on the path to simplifying access to water solutions for a broad and varied client base!

Key Responsibilities

• Respond promptly to customer enquiries and quotation requests, ensuring a high standard of customer service.
• Process customer orders, create job travellers, shipments and invoices within the ERP system (Epicor).
• Coordinate procurement activities and liaise with suppliers and subcontractors to ensure timely delivery of parts and services.
• Manage daily activities relating to spares, refurbishment and service contracts.
• Oversee packing, dispatch and fulfilment of spare parts and equipment.
• Conduct equipment inspections and support quality assurance processes prior to dispatch.
• Prepare quotations and provide sales support for aftermarket products and services.
• Maintain accurate customer, order and stock records while monitoring inventory levels and costs.
• Support cross-functional working with Engineering, Design, Finance, Stores and Procurement teams.
• Ensure compliance with company procedures, quality standards, health and safety requirements, and regulatory obligations.
• Report quality issues, non-conformances, near misses and other incidents in line with company processes.
• Contribute positively to company culture and uphold organisational values.

Skills, Knowledge & Expertise

• Excellent organisational skills with the ability to manage multiple priorities.
• Strong customer service and stakeholder management skills.
• Experience of order processing, procurement, logistics or service coordination.
• Comfortable using ERP systems (Epicor experience desirable).
• High attention to detail and commitment to quality standards.
• A collaborative team player with strong communication skills.

Job Benefits

Benefits:

• Competitive employer matched pension scheme (Aviva)
• Company Bonus Scheme
• Employee Referral Scheme
• Free Employee Assistance Services; giving counselling, GP access, financial and wellbeing advice.
• Life insurance
• Income protection (after 5 yrs service)
• Early finish Friday (finishing at 1pm)
• Plenty of training and development
• Holiday buy-back
• Excellent team building, social and company events

At Salt Separation Services, you’ll have the opportunity to work on impactful projects in a dynamic environment, as part of a small family-owned business.

We have some big goals on our horizon, we take pride in supporting our employees' own growth and provide a culture that values quality, communication, integrity, health and safety and family.

Salt Separation Services is committed to creating an inclusive environment where diversity is valued, we encourage all candidates from all backgrounds, and are very happy to facilitate any adjustment you might need.