1st Line, IT Service Desk Analyst

GK Recruitment Ltd; United Kingdom; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

GK Recruitment Ltd in the United Kingdom is seeking a 1st Line IT Support Analyst to join a customer-centric IT team. The role will be based at the Chorley office with remote work after probation, offering a starting salary of £25,000–£27,000 plus overtime.

You will be the first point of contact for IT issues, providing telephone and remote support, logging calls, updating the knowledge base, and coordinating with engineers. This role offers a clear career path with training and benefits.

Qualifications

• IT-focused, customer service delivery background.
• Good general IT skills.
• Problem-solving aptitude.
• Excellent time management and attention to detail.
• Ability to take ownership and manage own workload.

Responsibilities

• Be the primary telephone contact to support and assist pharmacy dispensers with IT problem resolution.
• Provide telephone support to the user base using remote access tools.
• Log and categorize incoming calls and emails within a CRM system.
• Contribute to documenting and updating the knowledge base.
• Raise jobs for Engineers and liaise with them.
• Take ownership of incidents and progress them quickly and efficiently.
• Document issues and raise them to the 2nd line team.

Skills

IT skills

Customer service

Communication

Problem-solving

Time management

Tools

CRM system

Job description

• Have you recently been working in IT Customer Support?
• Do you thrive in delivering an excellent Customer Services?

Then this role is for you - as a 1st line IT Support Analyst.

We can offer you:

• This role will become hybrid (home-working & office) after successful completion of probation
• A starting salary of £25 to 27,000 + overtime
• You will be able to build your IT career in a strong team, committed to being "customer centric"
• Enhance your IT skills

But - You must be a good communicator with reasonable IT skillsMy client supplies Medication Software Solutions.You will receive an excellent base salary of £25-27,000 plus overtime (average £2,000) with a salary review after measured periods of performance.The role will be conducted from their office in Chorley + some remote work.You will be joining a company that offers training and a genuine career path with an additional benefits package.

As the 1st Line IT Support Analyst, you will:

• Be the primary telephone contact to support and assist pharmacy dispensers with IT problem resolution.
• Provide telephone support to the user base utilising remote access tools.
• Log and categorise incoming calls and emails within a CRM system.
• Active involvement in the documenting and updating of the knowledge base.
• Raise jobs for Engineers and liaise with them.
• Take ownership of incidents and progress them quickly and efficiently.
• Document issues/problems and raise them to the 2nd line team.

We are looking for a 1st Line IT Support Analyst with:

• An IT-focused, customer service delivery background
• Good general IT skills.
• Problem-solving attitude and aptitude.
• Good communication skills both written and verbal.
• Good problem-solving skills.
• Ability to manage own workload effectively.
• Excellent time management skills.
• Attention to detail.
• An ability to Take Ownership.

We're seeking experienced and entry-level applications