1st Line IT Service Administrator

Braden Manufacturing, LLC; United Kingdom; Remote; GBP 24,000 - 32,000; Full time

Job summary

Braden Manufacturing, LLC in the United Kingdom seeks a proactive 1st Line IT Service Administrator based at the Cramlington office. You will be the first point of contact for IT support, handling tickets, assisting users, and maintaining IT assets across multiple locations.

You will collaborate with engineering, operations and commercial teams on IT procurement, onboarding and project support, contributing to sustainable IT practices and delivering high-quality user experiences in a globally

Qualifications

• Degree in Information Technology, Computer Science, or related field (preferred).
• Experience with Microsoft environments: Active Directory, Entra ID, Exchange Online, Azure, Teams, SharePoint.

Responsibilities

• 1st point of contact for IT support; manage tickets via the ticketing system.
• Provide technical support for hardware and software issues.
• Assist with IT procurement, user onboarding and asset management; support IT projects.

Skills

Ticket management

ITSM

English communication

Proactive service

Education

Degree in IT/CS or related

Tools

Active Directory

Entra ID

Exchange Online

Azure

Teams

SharePoint

Job description

At Braden, we are driven by the extraordinary potential of our colleagues to tackle even the most complex challenges. We turn obstacles into opportunities, and our shared commitment to a sustainable future starts with each of us. Every day, our team collaborates to share knowledge and improve wherever possible, creating lasting benefits for generations to come.

With design offices in Europe, the United Kingdom, and North America, Braden combines 100 years of innovation with a strong dedication to customer excellence. We deliver performance and product efficiency for customers in power generation, oil & gas, petrochemical, and industrial sectors. Our offices are strategically positioned to provide global access to our expertise while maintaining a local focus in everything we do. We are a leading supplier of auxiliary equipment for major gas turbine OEMs and a trusted provider of aftermarket products and services for gas turbine operators worldwide.

Role, Team & Location

The 1st Line IT Service Administrator role is based at our office in Cramlington, UK. This position is perfect for someone who thrives in a dynamic environment, enjoys problem-solving, and is passionate about providing excellent IT support. You will work closely with the IT team and collaborate with colleagues across multiple locations to ensure seamless IT operations and a high-quality user experience.

You play a key role in supporting IT services by assisting users directly, managing support tickets, and maintaining IT assets. You will also contribute to IT procurement, user onboarding, and device setup, while occasionally assisting with IT engineering projects.

Key Responsibilities

As a 1st Line IT Service Administrator, you are the first point of contact for IT support, ensuring smooth operations and a positive user experience. You will provide technical support for hardware and software issues via direct interaction, phone, and email using our Support Ticket Management System. You will analyse, prioritise, classify, and elevate tickets when necessary to ensure efficient resolution.

Collaboration is key in this role, as you will work closely with cross-functional teams to resolve IT-related issues and support ongoing IT projects. Additionally, you will play a vital role in IT procurement, user onboarding, and asset management, ensuring all IT resources are effectively maintained and aligned with business needs. A strong focus on sustainability and innovation is expected, integrating environmentally responsible IT practices into your daily work. Your proactive approach will help improve IT service delivery while supporting Braden’s broader environmental and social responsibility goals.

What You Bring

Experience & Education:

• A degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).
• Experience with Microsoft environments, including Active Directory, Entra ID, Exchange Online, Azure, Teams, and SharePoint.

Skills:

• Proficiency in ticket management and IT Service Management (ITSM) principles.
• Strong communication skills in English, with the ability to clearly explain technical concepts to non-technical users.
• A proactive, service-oriented attitude with a focus on delivering high-quality support and continuous improvement in IT operations.

What You Will Get

At Braden, you will take on a key role in delivering complex, international projects within a technically driven environment. You will have ownership, responsibility, and the opportunity to make a direct impact on project success and customer satisfaction.

• A full-time position within an international and growing organisation.
• A competitive salary, aligned with your experience and level.
• A dynamic and technically challenging work environment with diverse, international projects.
• A high level of responsibility and autonomy in managing projects end-to-end.
• Close collaboration with multidisciplinary teams across engineering, operations, and commercial functions.
• A professional and structured organisation where continuous improvement and quality are key.
• Opportunities to further develop your project management and technical expertise.

If you are looking for a role where you can take ownership, drive results, and operate at the centre of technical project execution, this is your opportunity.

Why Join Us

Joining Braden means becoming part of a dedicated team united by a shared purpose: creating sustainable, innovative solutions. Here, you’ll have the opportunity to make meaningful contributions alongside talented professionals who share your commitment to the planet. We provide a supportive, inclusive environment where collaboration drives progress, and every voice can make a difference.