IT Service Desk Analyst (1st Line)

Braden Manufacturing, LLC; United Kingdom; Remote; GBP 24,000 - 32,000; Full time

Job summary

Braden Manufacturing, LLC in the United Kingdom seeks a proactive 1st Line IT Service Administrator based at the Cramlington office. You will be the first point of contact for IT support, handling tickets, assisting users, and maintaining IT assets across multiple locations.

You will collaborate with engineering, operations and commercial teams on IT procurement, onboarding and project support, contributing to sustainable IT practices and delivering high-quality user experiences in a globally

Qualifications

• Degree in Information Technology, Computer Science, or related field (preferred).
• Experience with Microsoft environments: Active Directory, Entra ID, Exchange Online, Azure, Teams, SharePoint.

Responsibilities

• 1st point of contact for IT support; manage tickets via the ticketing system.
• Provide technical support for hardware and software issues.
• Assist with IT procurement, user onboarding and asset management; support IT projects.

Skills

Ticket management

ITSM

English communication

Proactive service

Education

Degree in IT/CS or related

Tools

Active Directory

Entra ID

Exchange Online

Azure

Teams

SharePoint

Job description

Braden Manufacturing, LLC in the United Kingdom seeks a proactive 1st Line IT Service Administrator based at the Cramlington office. You will be the first point of contact for IT support, handling tickets, assisting users, and maintaining IT assets across multiple locations.

You will collaborate with engineering, operations and commercial teams on IT procurement, onboarding and project support, contributing to sustainable IT practices and delivering high-quality user experiences in a globally