1901 Club Coordinator

Brighton & Hove Albion Football Club; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading football club is seeking a 1901 Club Coordinator to provide essential administrative support. The role involves managing ticketing, inventory, and customer inquiries while ensuring a high-quality experience for club members. The ideal candidate will excel in customer service and possess strong organisational skills. This full-time position is based at the American Express Stadium, with a commitment to safeguarding and equal opportunities.

Benefits

Complimentary breakfast and lunch

23 days holiday rising with length of service

Access to a gym and padel court

Priority access to match tickets

In-house training programme

Qualifications

• Strong track record of delivering outstanding customer service.
• Excellent communication and organisational skills.
• Proactive mindset and ability to think quickly.

Responsibilities

• Provide administrative support to the 1901 Club sales team.
• Manage the renewals process and respond to enquiries.
• Support operations on matchdays for lounges and restaurants.

Skills

Customer Service

Communication

Organisational Skills

Attention to Detail

Job description

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Role: 1901 Club Coordinator

Hours: 35 hours per week plus all home match days (time in lieu after 5 match days)

Location: American Express Stadium, Brighton

Contract Type: Permanent

Deadline Day: 23rd May 2025

Start Date: From 1st July 2025 (pending completion of safer recruitment checks)

About Brighton & Hove Albion FC

We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.

We are looking for someone to provide administrative support to the 1901 Club sales team, including inventory management, financing, and ticketing. You will play a key role in the renewals process - drafting, sending, and tracking contracts to ensure timely completion and accurate record-keeping. You will take ownership of the 1901 email inbox, responding professionally and promptly to enquiries and upselling where appropriate.

On matchdays, you will support the smooth operation of lounges and restaurants, helping to deliver an exceptional experience for all 1901 Club members.

About you

We are looking for someone with a strong track record of consistently delivering outstanding customer service. Our ideal candidate will have excellent communication and organisational skills. You must have a friendly, helpful and cheerful persona, with a can-do attitude. A proactive mindset, the ability to think quickly on your feet, and strong attention to detail are essential to thrive in this role.

Our values are essential to our success

Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

Act with Integrity

Make it Special

How we say thank you

In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:

Complimentary breakfast and lunch at both sites

️23 days holiday rising with length of service (pro rata for part time staff)

Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more!

Enhanced family policies

️️Access to a gym and padel court at our training ground

Priority access to match tickets and access to free WSL tickets for 2024/25 season

In-house training programme and CPD opportunities

Exclusive discounts and benefits from our partners and local businesses

Our commitment to EDI

We take pride in being an equal opportunity workplace that reflects the diversity of our society and the world around us. Our core values foster a strong ethical culture, enabling us to meet the needs of our diverse audience, both on and off the pitch. We welcome applications from individuals of all backgrounds, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnership. If you require any reasonable adjustments to support your application, please contact [e-mail]

Safeguarding is part of everything we do

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.

This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Administrative, and Customer Service

• Industries

  Spectator Sports and Sports Teams and Clubs

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