13135 - Enquiry Management Assistant

University of Edinburgh; City of Edinburgh; Hybrid; GBP 26,000 - 29,000; Full time

Job summary

A well-known educational institution in Edinburgh is seeking a professional with great customer service skills to join their Enquiry Management Team. The role involves managing inbound enquiries and supporting prospective students and their advocates. Ideal candidates thrive in customer-focused environments and can balance workload under pressure. Opportunities for hybrid working are available.

Responsibilities

• Manage inbound enquiries and communications between the University and prospective students.
• Support interaction with applicants, agents, and career advisors.

Skills

Excellent customer service skills

Proven experience in building strong working relationships

Enjoy analysing and problem solving

Ability to prioritise workload under pressure

Job description

Overview

Grade UE04: £26,093 to £28,778 per annum

USG / Student Recruitment and Admissions

Full time: 35 hours per week

Open ended: permanent

The Opportunity

We are looking for someone with great customer service skills and a ‘can-do’ attitude to join our Enquiry Management Team. If you enjoy helping people, learning something new every day and going out of your way to ensure people are given the best service, this may be the role for you. You will be responsible for inbound enquiry management and communications between the University and prospective students, applicants and their supporters (e.g. agents, parents, career advisors and counsellors).

We are also open to considering requests for hybrid working (on a non-contractual basis) that combines a mix of remote and regular on-campus working.

Responsibilities

• Inbound enquiry management and communications between the University and prospective students, applicants and their supporters (e.g. agents, parents, career advisors and counsellors).

Your skills and attributes for success

• Excellent customer service skills
• Proven experience in building strong working relationships
• Enjoy analysing and problem solving to deliver great results every time
• The ability to prioritise your workload and work under pressure