Trilingual Trainer EMEA

Wwshemi; Paris; Remote; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Work From Home stipend

RTT

Lunch vouchers

Medical insurance

Gym subscription

1 month parental leave for second/at-w

Job summary

360Learning seeks a Trainer to empower clients to master the Collaborative Learning platform within the Professional Services team. You’ll drive engagement through the One-to-Many Engagement Academy and Stadium webinars, ensuring clients build scalable learning ecosystems from day one.

Work remotely from anywhere in France, collaborating with Customer Success and Product teams to address client friction and needs while growing coaching and teaching capabilities across languages.

Qualifications

• 3+ years of successful experience as a Trainer or client-facing experience in Customer Success/Care.
• Excellent writing skills in multiple styles/tones with flawless spelling and grammar in English, French, and German.
• Strong listening and teaching abilities with clear, concise communication in both written and spoken form.

Responsibilities

• Within 1 month: master platform UX and Collaborative Learning methodology; become platform expert and get certified.
• Within 3 months: host Stadium webinars; update Engagement Academy with product releases; set quarterly priorities with coach.
• Within 6 months: lead a project to improve One-to-Many strategy; participate in Discovery Meetings with Product Managers.
• Within 12 months: onboard and mentor new Trainers; own a recurring team pillar; develop advanced training paths.

Skills

Trainer experience

Multilingual (EN/FR/DE)

Coaching & facilitation

Learning platforms

Job description

360Learning Remote - Paris Posted 2026-10-26

This listing's locations Remote - Paris

Employment Full time

Workplace Remote

Department: Customer Success

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The Trainer is our pedagogical and platform expert within the Professional Services (PS) team. Your mission is to empower our clients to build Collaborative Learning organizations by mastering our platform and methodology. You aren't a technical expert; you are a pedagogical and platform expert who ensures that clients don’t just "use" the software, but master it to drive long-term engagement.

By owning our "One-to-Many" offer (Engagement Academy & Stadium webinars), you ensure that every client, from their first day of implementation, has the knowledge and confidence to make their project a success. You don't just deliver content; you develop a scalable learning ecosystem that ensures every client gets the best start possible by mastering our Collaborative Learning methodology.

You will work closely with the Customer Success Team and Product teams to ensure our training offer addresses the actual friction points and needs of our client base.

Within 1 month, you will:

• Master our Platform's core user experience and the Collaborative Learning methodology
• Become a platform expert (from a user & admin perspective) and get certified on our methodology.
• Shadow existing Stadium webinars and Academy workflows to understand the current "One-to-Many" engine.
• Connect with colleagues worldwide through virtual coffee chats and team-building activities.

Within 3 months, you will:

• Host your Stadium webinars and receive peer feedback on your ability to drive platform engagement.
• Identify and execute your updates on the Engagement Academy to align with the latest product releases.
• Define your quarterly priorities in relation to the Support & Services roadmap with your coach.
• Actively contribute to our internal knowledge base (Confluence) to share best practices on platform usage and client engagement.

Within 6 months, you will:

• Lead a project to improve the One-to-Many strategy (e.g., new webinar formats, gamification of the Academy, or localized content).
• Participate in Discovery Meetings with Product Managers to share insights on how clients actually use and adopt the platform.
• Analyze Academy completion rates and Stadium satisfaction scores to iterate on the training Catalog.
• Build new processes and update Confluence with the information needed for the team's daily work.

Within 12 months, you will:

• Onboard and mentor new Trainers, teaching them how to turn platform features into compelling learning stories.
• Take full ownership of a recurring team pillar (e.g.,being the internal referral for complex solution training).
• Develop advanced toolkits and training paths based on the most successful client use cases.

The Skills Set:

• 3+ years of successful experience as a Trainer OR successful client-facing experience in Customer Success/Care
• You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German, English, and French.
• You are recognized for your listening and teaching skills
• You express your ideas in a clear and concise manner, both in writing and orally
• You are proactive and prefer working in a strong results-oriented culture
• A past experience in the learning industry is a plus
• You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in German, English, and French.
• Phone Screen with our Talent Acquisition Manager
• Discovery Meeting with our LEC Coach
• Case Study Meeting with our LEC Coach and a member of the team
• Clarification Meeting with our Head of professional Services EMEA
• Culture Fit Meeting with our VP Global Professional Services
• Offer !

What we offer:

• Compensation: Package includes base salary, a variable component and equity Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
• Balance: Flexible hours, full remote work possible anywhere in France
• Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact
• Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: bit.ly/Convexity360L & find out more about the teams, product and processes bit.ly/42H1ggC

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners-all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!