Training and Quality Coordinator F/H

Brightvision Capital Partners, LLC; Aix-en-Provence; Hybride; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A leading travel technology firm is seeking a Quality & Training Specialist in Aix-en-Provence, France. The role involves elevating customer operations' performance through impactful training programs and continuous quality improvement. Ideal candidates will possess strong communication skills, training expertise, and experience in customer relations. Join a dynamic team driving innovation and excellence in the travel sector.

Prestations

On-site fitness center

Access to company events

Discount on travel offers

Qualifications

• Proven experience in training or customer relations.
• Strong communication and writing skills.
• Excellent organizational abilities.

Responsabilités

• Design and deliver training programs.
• Collaborate with internal and external teams.
• Analyze service quality using KPIs.
• Maintain and enrich training content.
• Foster a culture of quality across teams.

Connaissances

Training expertise

Strong communication skills

Organizational abilities

Tech-savvy

Fluency in English

Outils

CRM tools

Office suite

Description du poste

About Voyage Privé

Born in France in 2006, Voyage Privé has grown from an ambitious startup into becoming Europe’s leading travel tech platform. Operating across 9 markets with tens of millions of users, we’re not just another e‑commerce success story – we’re a tech powerhouse revolutionizing online travel.

What makes us unique? A mission‑driven culture where performance meets impact. Our innovative campus brings together tech talent, professional athletes, students, and artists, creating an ecosystem where digital innovation drives both business growth and positive change.

We’re now at an inflection point, upgrading our entire technical foundation with cloud architecture, AI, and real‑time systems to become a reference and top‑of‑mind platform for luxury travel, known by travelers for our excellent offer and customer experience, and by our providers as a high‑performance business development partner.

Quality & Training Specialist

As a Quality & Training Specialist, you’ll play a key role in elevating the performance, expertise, and service quality of our Customer Operations teams. You’ll work closely with internal Customer Relations teams, external call‑center partners, and cross‑functional stakeholders to ensure a seamless and high‑quality customer experience while continuously improving training and processes.

Responsibilities

• Design and deliver impactful training programs to drive agent upskilling and ensure consistent service excellence across internal and external teams.
• Collaborate with call‑center partners and internal stakeholders to monitor performance, apply best practices, and ensure full alignment with procedures and brand standards.
• Analyze and optimize service quality, leveraging KPIs (NPS, response time, handling duration, tool usage) and customer feedback to identify areas for improvement.
• Maintain and enrich training and knowledge content, ensuring resources are up to date, accessible, and engaging.
• Foster a culture of quality across all teams by sharing insights, leading workshops, and implementing corrective or improvement actions.
• Drive continuous improvement projects, staying informed on customer service and travel industry trends to strengthen efficiency, productivity, and customer satisfaction.
• Travel regularly to visit and support our external call‑center partners abroad, ensuring alignment and operational excellence on the field.

Qualifications

We’re looking for a team player who’s passionate about learning, quality, and customer satisfaction — someone who combines training expertise with a hands‑on mindset and strong communication skills.

• Proven experience in training, learning management, or customer relations, with a solid understanding of service quality and customer satisfaction.
• Strong communication and writing skills, with a real appetite for content creation and knowledge sharing.
• Excellent synthesis and organizational abilities, able to manage multiple priorities with autonomy and precision.
• Confident in leading training sessions or workshops, and comfortable working collaboratively in a project‑based environment.
• Tech‑savvy, at ease with CRM tools, back‑office systems, collaboration platforms, and the Office suite.
• Fluent in English (daily exchanges with international teams); knowledge of another European language (Spanish, Italian, German, etc.) is a plus.
• Experience in the travel or tourism industry would be a strong asset.

Recruitment Process

We believe in a fast, transparent, and human recruitment process. Here’s what you can expect:

• Call with a Talent Acquisition Partner (30–45 min): Get to know each other! We’ll share more about the role, the team, and our culture.
• Business Case: A practical exercise to showcase your analytical mindset, and strategic thinking on operations topics.
• Manager Interview (60 min): Meet your future manager to deep dive into your experience, missions, and ways of working.
• Chief Operations Officer Interview (60 min): Meet your future COMEX member to align on expectations, culture, and long‑term impact.

Location & Contract

📍Location : Aix en Provence, France

📅 Start Date : The sooner, the better

📄 Contract Type : Full‑time / Permanent

Why Join Us

Our HQ in the South of France offers an exceptional environment – natural, cultural, and digital – on a modern and eco‑responsible campus.

🌴 Prefer flexibility? We offer a hybrid model for all other positions with 3 mandatory on‑site days per week plus 4 fully remote weeks per year.

Put meaning back into your work and join a unique ecosystem that connects worlds often far apart: business, sports, education, and social impact, through projects like Ecole des XV, Provence Rugby, VP Green, Les Tremplins, and Chez Pierre.

💪 Forget your gym subscription! Access our large on‑site fitness center morning, noon, and night – or challenge your colleagues to a padel match on our private court.

🎉 Live to the rhythm of Voyage Privé’s signature mix of business and fun: Company Breaks, Carnival, Annual Convention, meetups and talks… plus free tickets to every Provence Rugby home match and live music nights at the Dalida Institute.

✈️ And because travel is in our DNA: enjoy up to 20% off our exclusive getaway offers.

Join us and make your next career move a journey worth taking. 🌍