TikTok Shop - Logistics Operations Manager

TikTok; Paris; On-site; EUR 85,000 - 120,000; Full time

Job summary

TikTok is the leading destination for short-form mobile video. TikTok's global headquarters are in Los Angeles and Singapore, with offices worldwide including Paris, France.

We are seeking an experienced Logistics Operations Manager to oversee France-wide carrier performance and ensure end-to-end logistics excellence for TikTok Commerce. The role focuses on managing import clearance, courier delivery, warehouse fulfillment, and reverse logistics, while building strong relationships with 3PLs and

Qualifications

• Bachelor’s degree or higher, preferably with logistics transportation, or operations management background.
• At least 5 years of work experience in logistics operations, with knowledge of data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance.
• Solid working experience and relationships in 3PL management.
• Self-motivated and results-driven, analytical and data-driven.
• Fluent communication in French is required to communicate with merchants and vendors in France.
• Holder of Capacité de Commissionnaire de Transport Certificate

Responsibilities

• Overseeing the logistics operation in France, including import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; end-to-end logistics performance from paid until delivered in different logistics modes.
• Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers.
• Owner of SOP, responsible for operation performance indicator (KPI), root cause analysis, provide solutions and drive changes.
• Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed.
• Manage day-to-day operations, track record of high performance and team improvement.

Skills

Self-motivated

Analytical and data-driven

Fluent French

Education

Bachelor’s degree or higher in logistics/operations

Capacité de Commissionnaire de Transport Certificate

Job description

Responsibilities

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.

As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.

You will help build scalable logistics capabilities that support TikTok Commerce across global markets.

We are looking for an experienced logistics operations manager to manage the overall carrier performance in France.

**The candidate must hold the Capacité de Commissionnaire de Transport certificate in order to meet the local regulation. **

Responsibilities

• - Overseeing the logistics operation in France, including (but not limited) to import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;


• - Building and managing key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;


• - As of the owner of SOP, responsible for operation performance indicator (KPI), deep the root cause of issue, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before long fixing is in place, driving the result until change deployment;


• - Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;


• - Manage day-to-day operations, track record of high performance and team improvement.

Qualifications

Minimum Qualifications

• - Bachelor’s degree or higher, preferably with logistics transportation, or operations management background;


• - At least 5 years of work experience in logistics operations, with excellent understanding of any segment including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;


• - Solid working experience and relationship in 3PL management;


• - Self-motivated and results-driven, analytical and data-driven.


• - Fluent communication in French is required to communicate with merchants and vendors in France.


• - Holder of Capacité de Commissionnaire de Transport Certificate

Preferred Qualifications

• - Solid working experience in platform logistics within France, with deep understanding and working relationships with major courier companies;


• - Fair understanding of e-commerce marketplace operation and governance policy;


• - Able to do short-term business travel within Europe.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.