Tier 3 Technical Lead – Healthcare IT & Automation

DrFirst; France; Remote; EUR 103,000 - 112,000; Full time

Benefits offered by this job

Competitive base salary (115k–125k USD

Discretionary performance-based bonus

Medical, dental, and vision insurance

401K with company match up to 5%

HSA contributions up to $500/$1000 per

Paid time off 18+ days first years

Education funds up to $1500 annually

Remote-first culture

Job summary

DrFirst is seeking a Tier 3 Technical Lead to provide advanced technical support, diagnose complex issues, and drive automation across our healthcare IT platforms. You will protect production data integrity, lead escalations, and partner with DevOps, Development, and Product teams to implement robust data solutions.

The role emphasizes Python scripting, database optimization (Oracle/PostgreSQL), and proactive process improvements while delivering excellent customer support to internal and

Qualifications

• Master’s degree preferred.
• Expert knowledge of relational databases (Oracle/PostgreSQL) with PL/SQL.
• Proficiency in Python and scripting for automation, data analysis, and process improvement.
• Familiarity with DevOps practices, monitoring tools, and incident management workflows.
• 2+ years of professional Tier 1/Tier 2 experience.
• Desire to provide extraordinary customer support for internal and external clients.
• Excellent analytical, technical, and interpersonal skills.
• Healthcare IT experience desired.

Responsibilities

• Triage cases escalated from Tier 2 to determine root cause of client-reported issues.
• Manage all assigned cases in accordance with documented SLAs for each customer.
• Resolve issues by querying production databases, performing in-depth troubleshooting, and collaborating with technical teams.
• Contribute to process improvements to reduce ticket volume.
• Drive automation via Python scripts and related tooling.
• Identify enhancements and incidents within DrFirst products for stakeholders.
• Collaborate with Development and Product teams to reproduce issues in test environments with required configurations.
• Monitor and maintain database applications handling data ingestion from multiple sources.
• Lead special projects to implement new processes and applications across core teams.
• Maintain data integrity across transactional and historical DrFirst databases.
• Collaborate with the EDW team to build BI dashboards and data solutions.
• Work with DevOps to troubleshoot system-critical issues requiring immediate resolution.
• Serve as Tier 2 escalation point and manage Tier 3 ticket queue.

Skills

Python

SQL

DevOps

Customer support

Data analysis

Education

Master’s degree preferred

Tools

DBeaver

pgAdmin

Job description

DrFirst is seeking a Tier 3 Technical Lead to provide advanced technical support, diagnose complex issues, and drive automation across our healthcare IT platforms. You will protect production data integrity, lead escalations, and partner with DevOps, Development, and Product teams to implement robust data solutions.

The role emphasizes Python scripting, database optimization (Oracle/PostgreSQL), and proactive process improvements while delivering excellent customer support to internal and