Terms of reference : Consultancy to deploy Microsoft365 as internal collaboration platform for [...]

fidh; Paris; À distance; EUR 80 000 - 100 000; Temps partiel

Résumé du poste

A human rights organization is seeking an Engagement Manager to support the deployment of Microsoft 365 to enhance collaboration among partners. Candidates should have substantial experience in IT solutions and digital platforms, with excellent skills in user experience design and cybersecurity. The consultancy is home-based and lasts 8 days, starting in October 2025. Applications are due by September 19, 2025.

Qualifications

• Minimum of 7 years of professional work experience in developing IT solutions.
• Proven track record in designing online collaboration platforms.
• Technical expertise in web development.

Responsabilités

• Support deployment of Microsoft 365 for consortium communication.
• Train user members for effective platform usage.
• Conduct pilot testing and provide feedback for improvements.

Connaissances

Information technology solutions

Digital platforms

User experience design

Cybersecurity

Data integration techniques

API development

Fluent English

Formation

Post-graduate study in a relevant field

Description du poste

Organisation : International Federation of Human Rights (FIDH)

Programme : “Global Initiative Against Impunity for International Crimes and Serious Human Rights Violations : Making Justice Work” (GIAI)

Engagement manager (reporting to) : GIAI Programme Coordinator

Duration : Estimated 8 days

Starting date : Week of October 6

Location : Online

Applications deadline : 19 september 2025

1. Background

Over the past decades, numerous initiatives have emerged to address impunity and seek justice for serious human rights violations and international crimes. Despite some progress, challenges persist, among them fragmented approaches from accountability‑seeking entities, insufficient involvement of victims and survivors in justice processes, the proliferation of disinformation undermining the voices of those fighting against impunity, and the erosion of justice systems. These challenges underscore the need for a more cohesive and inclusive approach to justice and accountability. As a response to these concerns and in light of the spread of serious human rights violations and abuses, the decision was taken by the European Union to support civil society efforts in the fight against impunity. This led to the launch, in December 2023, of the “Global Initiative Against Impunity for International Crimes and Serious Human Rights Violations : Making Justice Work”.

The Global Initiative Against Impunity (GIAI) is a civil society‑led programme co‑funded by the European Union. Its goal is to promote inclusive, integrated, comprehensive justice and accountability for serious human rights violations worldwide. This action is implemented until November 2027 by a Consortium of eight organisations, the Secretariat of the Coalition for the International Criminal Court (CICC) and two associate partners. The two specific objectives of the Global Initiative Against Impunity are :

• Increased agency and participation of rights‑holders (victims, survivors, civil society organisations) in formal and informal justice processes
• Enhanced effectiveness of the accountability frameworks and systems to fight impunity and ensure victim‑centered, trauma‑informed and gender‑transformative justice

By leveraging the broad networks and complementary expertise of its member organisations, the Consortium seeks to address impunity comprehensively, laying the groundwork for more effective, victim‑centered and holistic accountability measures globally.

The Consortium is managed by a Secretariat and led by a Steering Committee comprising representatives from the eight member organisations and the CICC. It also benefits from the strategic guidance of the Advisory Committee and the complementary expertise of its Scientific Committee. The GIAI launched last May a knowledge management platform whose objective is to provide public access to the GIAI’s and other key accountability resources, promote peer learning and share best practices. This consultancy will address the current gaps in internal communication and information sharing between the Secretariat, Consortium members, Advisory Committee and Scientific Committee, leading to improved governance and enhanced collaboration between these different bodies.

2. Purpose of the consultancy

The overall purpose of this assignment is to support the Consortium in the deployment of Microsoft365 to support efficient communication, enhance information sharing and foster effective collaboration between Consortium partners and governance / coordination bodies.

More specifically, the objectives of this assignment are :

• To establish a robust, user‑friendly and safe digital platform, using Microsoft 365, tailored to the communication and collaboration needs of the Consortium
• To train Consortium members in the effective and safe use of this platform
• To ensure adequate maintenance of the platform and provide technical support upon request

3. Scope of work and assignment duration

In a previous phase of this process, an assessment was conducted by IT experts to identify the needs of the consortium and propose a technical solution. As a result of this work, it was decided to opt for the deployment of Microsoft365 whose features and capabilities seem to best address the needs identified. A detailed needs assessment report and a detailed solution analysis report are available, which will be shared with the selected consultant. The consultant will work in close collaboration with the GIAI Programme Coordinator and will be responsible for the following tasks :

a. Platform deployment :

• Acquire, customize and implement the chosen digital platform and its components
• Ensure the proposed platform is secure, user‑friendly and cost‑efficient. The platform should be top‑notch assuring content confidentiality. It should accommodate needed changes with minimal upgrade time and require an affordable subscription fee.

b. Pilot testing and feedback collection :

• Conduct pilot testing of the platform with a selected group of users to identify any issues and gather feedback
• Refine and improve the platform based on pilot feedback to ensure it meets user expectations and requirements

c. User training and support :

• Provide training to platform users, focusing on effective utilization of the platform’s features and functionalities
• Provide ongoing technical support and ensure adequate maintenance of the platform

Key tasks / Duration (Est. days)

• Regular meetings with Secretariat and initial review of key documents – 1.5 day
• Platform deployment – 2 days
• Pilot testing and feedback collection – 2 days
• User training and support – 2.5 days

Total 8 days

It is a home‑based consultancy. The assignment is expected to start the first week of September 2025. The platform shall be finalized and the user training conducted by October 2025. All costs related to the purchase and maintenance of this online collaboration platform will be taken care of by the Consortium.

4. Required Qualifications, Experience and Competencies

The required qualification, competencies and experience for this role include :

Qualifications and Experience :

• Post‑graduate study in a relevant field
• A minimum of 7 years of professional work experience in developing information technology solutions, digital platforms, web-based and mobile applications and innovative technology designs.
• Proven track record in designing and implementing online collaboration platforms
• Technical expertise in web development, user experience design, and cybersecurity.
• Experience with data integration techniques and API development to enable seamless interaction between different data sources and functionalities.
• Fluency in spoken and written English is essential.

Other information :

• The Consultant will be expected to comply with FIDH regulations and safeguarding policies.
• Consultants must be legally registered to be employed on a freelance contract in their country of residence.
• Payments will be made upon submission of an invoice (including bank details).

5. How to apply

If you have the required expertise and skills, please apply by sending the following documents :

• CV
• A short proposal (3 pages max), including how you meet the criteria for the consultancy, proposed approach, previous works undertaken, budget including taxes, and three references.

Proposals shall be submitted via email to the GIAI Secretariat at the following address : [e-mail], mentioning "GIAI Online collaboration platform" in the subject line. The deadline for application is Friday 19 September 2025.

URL : https://www.fidh.org/en/com/recruitment/terms-of-reference-consultancy-to-deploy-microsoft365-as-internal-31800