Temporary Client Service Back Office Specialist (F / M) - English, French & Italian

Stone Island; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading fashion luxury brand in Paris is seeking a Back Office Client Service Advisor to provide exceptional service to clients. Candidates should be fluent in English and ideally another European language like French or Italian. The role involves processing payment requests, conducting quality control checks, and collaborating with logistics partners. This position starts in November 2025 and runs until January 2026.

Qualifications

• Previous experience in Retail or Client Service in the fashion Luxury industry.
• Experience with e-commerce back-office activities and/or fraud checks is a plus.

Responsabilités

• Oversee and process payment-related requests using internal tools.
• Lead investigations in collaboration with carriers and logistics partners.
• Conduct quality control checks on customer returns.
• Monitor customer feedback and suggest improvements.

Connaissances

Fluency in English

Fluency in French

Fluency in Italian

Team player

Action-oriented

Outils

Customer service ticketing systems

CRM

Windows packages

Description du poste

Overview

The Moncler Group is looking for a Back Office Client Service Advisor fluent in English , ideally also speaking French and Italian, to join our dynamic EMEA Client Service team based in Paris starting from November 2025 until the end of January 2026 .

Our Back Office Client Service Advisor will play a key role in developing a personalized best-in-class service, understanding the needs of Moncler Group clients.

Responsibilities

• Oversee and process all payment-related requests using our internal tools and accounting systems, including fraud risk assessments, chargebacks, disputes, refund anomalies, ghost orders, and manual refund operations.
• Lead and monitor investigations in collaboration with our carriers, logistics partners, and warehouse teams, ensuring timely and accurate resolutions.
• Conduct meticulous quality control checks on customer returns, strictly adhering to our internal procedures and return policy standards.
• Monitor and analyze customer feedback, identifying recurring issues and proactively suggesting website and process improvements through Jira to enhance the client experience.

Requirements

• Fluency and sophistication in English is a must have
• Fluency and sophistication in at least another European language such as French and Italian is considered a real plus
• Previous first experience in Retail or in a service and Client Service team in the fashion Luxury industry
• Proficient with the use of IT systems, both customer service ticketing systems and CRM and windows packages
• Action-oriented and drive for results, excellent team player
• Experience with e-commerce back-office activities and / or fraud checks is considered a plus.

“Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”