Temporary Client Service Back Office Specialist (F / M) - English, French & Italian

Moncler; Paris; Sur place; EUR 30 000 - 40 000; Temps partiel

Résumé du poste

A luxury fashion brand is seeking a Back Office Client Service Advisor fluent in English, ideally with knowledge of French or Italian. This role will focus on payment processing, quality control on returns, and enhancing client experiences. Candidates should have experience in retail or client service within the luxury industry. The position is based in Paris from November 2025 to January 2026.

Qualifications

• Fluency in English is essential.
• Fluency in another European language such as French or Italian is a plus.
• Experience in retail or client service in the luxury fashion industry.

Responsabilités

• Oversee and process all payment-related requests.
• Lead and monitor investigations with logistics partners.
• Conduct quality control checks on customer returns.
• Analyze customer feedback for improvements.

Connaissances

Fluency in English

Fluency in French or Italian

Team player

Action-oriented

Outils

Customer service ticketing systems

CRM systems

Windows packages

Description du poste

Overview

The Moncler Group is looking for a Back Office Client Service Advisor fluent in English , ideally also speaking French and Italian, to join our dynamic EMEA Client Service team based in Paris starting from November 2025 until the end of January 2026 .

Our Back Office Client Service Advisor will play a key role in developing a personalized best-in-class service, understanding the needs of Moncler Group clients.

Responsibilities

• Oversee and process all payment-related requests using our internal tools and accounting systems, including fraud risk assessments, chargebacks, disputes, refund anomalies, ghost orders, and manual refund operations.
• Lead and monitor investigations in collaboration with our carriers, logistics partners, and warehouse teams, ensuring timely and accurate resolutions.
• Conduct meticulous quality control checks on customer returns, strictly adhering to our internal procedures and return policy standards.
• Monitor and analyze customer feedback, identifying recurring issues and proactively suggesting website and process improvements through Jira to enhance the client experience.

Requirements

• Fluency and sophistication in English is a must have
• Fluency and sophistication in at least another European language such as French and Italian is considered a real plus
• Previous first experience in Retail or in a service and Client Service team in the fashion Luxury industry
• Proficient with the use of IT systems, both customer service ticketing systems and CRM and windows packages
• Action-oriented and drive for results, excellent team player
• Experience with e-commerce back-office activities and / or fraud checks is considered a plus.

“Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.”