TechOps Generalist

Octopus Energy Group; France; Hybride; EUR 90 000 - 135 000; Plein temps

Avantages offerts par ce poste

Octopus Employee Benefits

Résumé du poste

Octopus Energy Group is building a versatile TechOps Generalist based in the EU timezone to support offices across Europe. You will partner with engineering to shape TechOps, handling everything from 1st line support to strategic IT initiatives.

The role requires deep experience across Windows, macOS, iOS, Android, and IAM systems, with a focus on automation, SSO, and identity provisioning. Travel to EU offices is expected.

Qualifications

• Experience leading on technical projects across various technologies and platforms.
• Deep understanding of Windows, macOS, iOS and Android, with strong troubleshooting skills.
• Experience with scripting, APIs, and automating repetitive tasks.
• Comfort with ambiguity and juggling multiple stakeholders and projects.

Responsabilités

• Provide day-to-day technical support to all business areas to enable productivity.
• Troubleshoot a wide range of issues including devices, networks, and SSO problems.
• Collaborate with Security to balance security, productivity, and user experience.
• Automate processes and build self-service solutions to empower users.

Connaissances

Windows

macOS

iOS/Android

Scripting & APIs

IAM (Okta/Microsoft Entra)

SSO (OAuth/OIDC/SAML)

MDM

Cisco Meraki

Description du poste

We are very excited to be building a small and efficient TechOps team at Octopus. Due to incredible growth around the world, we are looking for a knowledgeable and experienced Generalist based in the EU timezone to join our team.

You will be a key partner in defining what TechOps is at Octopus. We will be shaping this team to provide a world class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change.

For us, a Generalist isn’était about knowing a little of everything, it’s someone who’s deeply experienced in several facets of Enterprise IT.

What is TechOps?

A more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call “1st line support” all the way up to high-level strategic planning, and everything in between.

We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company.

Roles that you might currently be in:

• Systems engineer
• DevOps
• Tech support
• Technical support
• Technical support analyst
• IT support
• IT desktop support
• Systems Administrator
• Network Administrator
• Workplace technology
• Solutions specialist
• Solutions administrator
• Systems manager
• Support manager

This role location is flexible as you will be supporting our offices throughout Europe. This will include some travel to our following EU offices: Valencia, Madrid, Paris, Berlin, Munich or Milan.

What you’ll do

• Provide delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems.
• Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to automated account provisioning failures and SSO problems.
• Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience.
• Continually find opportunities to automate our processes and improve the user experience.
• Empower our people to help themselves by designing and building self-service solutions.
• Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control.
• Lead and manage complex technical projects with multiple stakeholders from around the business.

Examples of some TechOps projects include…

• Rollout of, and migration to, a new identity provider
• macOS and Windows MDM migration
• Rollout of a new device trust and posture compliance solution
• The replacement of insecure factors like SMS with phishing-resistant factors

What you’ll need

• Experience leading on a range of technical projects across various technologies and platforms
• A deep understanding of Windows, macOS, iOS and Android. Troubleshooting should be natural and enjoyable for you.
• Experience with scripting, using APIs and automating mundane, error‑prone repetitive tasks.
• To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time.
• Experience working with multiple teams and managing multiple stakeholders.
• Experience managing and deploying applications to macOS, Windows, iOS and Android devices.
• Experience with Identity & Access Management systems like Okta or Microsoft Entra.
• Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML.
• Understanding of identity provisioning technologies such as SCIM.
• Experience of designing and installing office networks - we use Cisco Meraki.
• A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing.

Why else you’ll love it here

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership and most recently The Sunday Times, Best Places To Work 2023

Visit our UK perks hub - Octopus Employee Benefits

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements.

As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.