TECHNICIEN SERVICE TECHNIQUE

Xerox; Amiens; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A global technology company based in Amiens is looking for a Technical Service Representative to manage service operations and ensure customer satisfaction. This role involves equipment installation, maintenance, and user training. Candidates should have 1-2 years of experience in a technical service environment, strong communication skills, and be proficient with technical tools. This position also requires adaptability for business travel and a customer-centric approach.

Qualifications

• Availability for business travel; adaptable and autonomous.
• Confirmed experience (1–2 years) in customer support and technical service.
• Familiarity with network and Fiery trainings is a plus.

Responsabilités

• Deliver service operations and customer satisfaction across assigned accounts.
• Perform equipment installation, maintenance, and occasional user training.
• Ensure standard equipment connectivity for clients.

Connaissances

Effective communication

Customer-centric mindset

Technical knowledge

Proficient in digital tools

Organizational skills

Outils

Excel

FSA

TAG TOOL

Description du poste

General Information

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City Amiens, Beauvais State / Province Hauts-de-France Country France Department TECHNICAL_SERVICE_ENGINEERING Date Monday, October 20, 2025 Working time Full-time Ref# 20036024 Job Level Individual Contributor Job Type Experienced Job Field TECHNICAL_SERVICE_ENGINEERING Seniority Level Entry Level

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at.

Technical Service Representative (TSR 2) :

Mission :

Deliver profitable service operations and customer satisfaction across assigned accounts.

Perform equipment installation, basic connectivity, maintenance, and occasional user training.

Support clients across a designated geographic zone in alignment with customer expectations.

Key Responsibilities :

Provide high-quality on-site interventions using technical knowledge, documentation, and procedures.

Ensure standard equipment connectivity in the client environment.

Report additional revenue opportunities and escalate unresolved issues to support teams.

Manage costs responsibly (parts, tools, consumables) and submit timely reports for activity tracking.

Promote Xerox image to support equipment renewals and copy volume growth.

Core Competencies : Behavioral :

Punctual, well-presented, organized, and curious.

Accountable for own skill development in line with tech evolution.

Effective communicator and team collaborator.

Customer-centric with a service-driven mindset.

Analytical, proactive, and dynamic with strong interpersonal skills.

Technical :

Proficient in written and spoken communication.

Intermediate technical English (basic email responses and documentation reading).

Skilled in digital tools (smartphone, PC, email, Excel).

Knowledgeable in networks, OS, and customer service reporting systems (FSA, TAG TOOL).

Familiar with Xerox products and applications.

Performance Indicators :

Adjust productivity based on workload and apply efficiency levers (e.g., multiple visits, phone closures).

Manage operational costs (parts, tools, consumables) and complete recommended modifications.

Role Scope :

Classification & Position : SYNTEC 3.1.400 and 3.2.450

Job Sourcing : TSR 2

Growth Opportunities : TSR 3, Global Delivery Support (GDS)

Working Relationships :

Internal : Collaboration with GDS and other company divisions

External : Clients and partners

Job Requirements :

Availability for business travel; adaptable and autonomous.

Team-oriented with a strong information-sharing mindset.

Confirmed experience (1–2 years) in customer support and technical service.

Familiarity with network and Fiery trainings is a plus.

Training Path : Workplace Adaptation

Employment Evolution & Sustainability

Skills Development

Integrated training supports onboarding, upskilling, and career growth.

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