Technicien Maintenance Portes Automatiques H/F

KONE; Strasbourg; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

KONE recherche un professionnel pour gérer la satisfaction client et superviser les opérations de service. Le candidat sera responsable de la communication sur site, de la gestion des réparations imprévues et de la sécurité des utilisateurs. Nous privilégions une culture collaborative favorisant l'engagement des employés et l'innovation.

Responsabilités

• Assurer la satisfaction client par une communication précise sur site.
• Gérer l'environnement de site pendant les opérations de service.
• Identifier les risques sur site et communiquer avec le superviseur.

Description du poste

Customer Relationship Management

1. Responsible for customer satisfaction through quality of service and proactive, precise on-site communication (callout ETA, job performed, etc.).
2. Ensure accurate and real-time reporting of work performed at the equipment level to maintain the accuracy of e-Optimum and Customer Notification systems.
3. Maintain excellent relationships with customers, on-site contact persons, and end-users by demonstrating an Ambassador attitude.
4. Accountable for equipment safety and performance.
5. Manage the site environment during service operations.
6. Identify site risks and communicate them to the supervisor.
7. Take immediate action on-site in case of high-risk situations and follow escalation procedures.
8. Identify unplanned service repairs based on equipment needs, coordinate with the on-site contact, obtain approval if outside the contract scope, and perform repairs.

Service Operations

1. Ensure the safety of end-users and the site.
2. Maintain a safe working environment.
3. Follow safety and maintenance instructions during operations.
4. Execute service visits (planned maintenance, callouts, repairs) respecting schedules, quality standards, and time limits.
5. Plan workload effectively in coordination with the service supervisor.
6. Report sales leads to the supervisor.
7. Provide precise and timely reporting of work completed.
8. Submit timesheets accurately based on work performed.
9. Manage proximity stock, including inventory, shelving, stock transfers, and spare parts requests.
10. Maintain service tooling, vehicle, and instruments in safe and good condition.
11. Contribute to product, method, and safety improvements through feedback to PCM organization and supervisor.

Leadership / People Management

1. Regularly update the supervisor on relevant information.
2. Familiarize with all aspects of lift technology and attend required training.
3. Provide training or coaching to nominated individuals as required.

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. We focus on employee engagement, sustainability, ethical business practices, and mutual trust and respect. We offer diverse experiences and opportunities to help you achieve your career and personal goals while maintaining a healthy work-life balance.

Read more on www.kone.com/careers