Technicien Maintenance Ascenseurs H/F pour PACA Ascenseurs à Narbonne (11)

KONE; France; On-site; EUR 32,000 - 52,000; Full time

Job summary

KONE is seeking a field service professional to maintain exceptional customer satisfaction through proactive on-site communication and precise reporting. You will safeguard equipment safety, manage the site environment, and identify risks while escalating as needed.

The role requires handling unplanned repairs and planning service visits with a focus on safety and efficiency. On-site presence with end-users, adherence to safety instructions, and collaboration with the service supervisor are

Qualifications

• Proven ability to maintain customer satisfaction through proactive on-site communication.
• Strong reporting skills for real-time work status and safety compliance.
• Experience in managing site risk, safety, and escalation procedures.
• Ability to plan workload, manage inventory, and handle incidental repairs.

Responsibilities

• Maintain customer satisfaction with proactive, precise on-site updates (ETA, job performed).
• Provide accurate, real-time reporting of work at equipment level for e-Optimum and Customer Notification.
• Maintain excellent customer relationships and ambassador attitude on site.
• Ensure equipment safety and performance; manage site environment during service operations.
• Identify site risks and escalate to supervisor; initiate immediate on-site actions if high risk.
• Identify unplanned service repairs, obtain approval if not contract-covered, and perform them.
• Oversee end-users site safety and safe working environment; comply with maintenance and safety instructions.
• Plan service visits, adhere to schedule and time limits, ensure quality standards.
• Provide timely back reporting and submit accurate timesheets; manage proximity stock and tooling safety.
• Contribute to product and process improvements by feedback to PCM organization.

Skills

On-site communication

Customer relationship

Reporting

Safety awareness

Risk assessment

Escalation process

Service visits

Workload planning

Inventory management

Tooling & equipment safety

Continuous improvement

Communication with supervisor

Lift technology knowledge

Training/mentoring

Job description

Customer relationship management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to his supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service operations

• Accountable for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible for effectively planning his workload, in conjunction with the service supervisor
• Accountable for raising sales lead to his supervisor
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People management

• Responsible for regular update of his supervisor on all relevant information
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
• May be required to give training/coaching to persons nominated by the supervisor

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.