Technicien Maintenance Ascenseurs H/F

KONE; Mulhouse; On-site; EUR 42,000 - 55,000; Full time

Job summary

KONE is seeking an on-site service professional responsible for customer satisfaction, accurate reporting, and maintaining safety and performance of equipment. You will manage site environments, identify risks, and act quickly on escalations, while coordinating with supervisors to plan visits and ensure quality service.

On-site duties include performing planned maintenance, callouts and repairs, raising sales leads, and keeping precise time sheets and stock levels.

Responsibilities

• Accountable for customer satisfaction through quality of service and proactive on-site communication (callout ETA, job performed).
• Back reporting of work performed at equipment level to ensure accuracy of e-Optimum and Customer Notification.
• Maintain excellent relationships with customers, on-site contact person and end-users.
• Ensure equipment safety and performance.
• Manage site environment during service operations.
• Identify site risks and communicate to supervisor.
• Take immediate action on site for high risk and apply escalation procedure.
• Identify unplanned service repairs based on equipment needs, obtain supervisor approval if not covered by contract, and perform them.
• Oversee end-user and site safety and safe working environment.
• Carry out service visits (planned maintenance, callouts, service repairs) respecting schedule, time limits, quality standards and processes.
• Plan workload with service supervisor.
• Raise sales leads to supervisor.
• Provide precise and timely back reporting of work done.
• Submit time sheets based on execution.
• Manage proximity stock (shelving, inventory, stock transfer) and identify spare needs.
• Keep service tooling, van, instruments safe and maintained.
• Contribute to product, method and safety improvements by feedback to PCM and supervisor.
• Provide training/coaching as required by supervisor.

Job description

Customer relationship management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to his supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying "unplanned" service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service operations

• Accountable for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible for effectively planning his workload, in conjunction with the service supervisor
• Accountable for raising sales lead to his supervisor
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People management

• Responsible for regular update of his supervisor on all relevant information
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
• May be required to give training/coaching to persons nominated by the supervisor

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html