Alternance - Technicien(ne) de Maintenance H/F

KONE; Ormes; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

KONE is seeking a field service professional to manage customer relationships on-site, ensure safety, and drive service quality across maintenance visits. You will communicate proactively with on-site contacts, report work in real time, and uphold the ambassador attitude toward customers.

You will coordinate end-user safety, plan visits with the supervisor, handle stock and tools, report progress, and contribute to continuous improvement while adhering to safety instructions and processes.

Responsabilités

• Maintain customer satisfaction through proactive on-site communication (callout ETA, job performed).
• Ensure accurate real‑time reporting of work performed at the equipment level for e-Optimum and Customer Notification.
• Maintain excellent relationships with customers, on-site contact person and end-users with an Ambassador attitude.
• Ensure equipment safety and performance; manage the site environment during service operations.
• Identify site risks and communicate them to supervisor; take immediate action on site for high risk and apply escalation procedures.
• Identify unplanned service repairs based on equipment needs, obtain on-site approval if not covered by the contract, and perform them.
• Oversee end-users and site safety; ensure safe working environment.
• Plan service visits (planned maintenance, callouts, repairs) respecting schedule, time limits, quality standards, and processes.
• Effectively plan workload with service supervisor and raise sales leads.
• Provide precise back reporting of work and submit timesheets.
• Manage proximity stock (shelving, inventory, stock transfers), identify spare needs and request spares from supervisor.
• Keep service tooling, van, instruments, etc., safe, maintained and in good condition.
• Contribute to ongoing improvement of products, methods and safety by feedback to PCM and supervisor.
• Update supervisor regularly on all relevant information.
• Be familiar with lift technology and attend proposed training; may train others as nominated.

Description du poste

Customer relationship management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)


• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.


• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.


• Accountable for equipment safety and performance


• Accountable for managing the site environment during service operations


• Accountable for identifying site risk, and communicate them to his supervisor


• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure


• Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service operations

• Accountable for the end-users and the site safety


• Accountable for the safe working environment


• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.


• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes


• Responsible for effectively planning his workload, in conjunction with the service supervisor


• Accountable for raising sales lead to his supervisor


• Accountable for very precise and timely back reporting of the work done according to the process


• Responsible for submitting time sheets based on the execution


• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.


• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition


• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People management

• Responsible for regular update of his supervisor on all relevant information


• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training


• May be required to give training/coaching to persons nominated by the supervisor

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/