Technicien Maintenance Ascenseurs H/F

Kone México; Marseille; Hybride; EUR 34 000 - 52 000; Plein temps

Résumé du poste

KONE seeks a service professional to ensure customer satisfaction through proactive on-site communication and quality service. You will report work performed at equipment level for accurate notifications and maintain strong relationships with customers and end-users.

Responsibilities include site safety, adherence to maintenance instructions, and timely reporting. You will coordinate with the supervisor, manage stock, and contribute to safety improvements within KONE's service operations.

Qualifications

• Experience in service operations and maintaining customer relationships.
• Ability to work on-site with equipment and follow safety procedures.
• Comfort with reporting back on work performed and reporting issues promptly.

Responsabilités

• Responsible for customer satisfaction through quality of service and proactive on-site communication (callout ETA, job performed).
• Ensure accurate, real-time back reporting of work performed at equipment level for e-Optimum and customer notification.
• Maintain excellent relationships with customers, on-site contact person and end-users, applying Ambassador attitude.
• Accountable for equipment safety and performance; manage site environment during service operations.
• Identify site risks and communicate them to supervisor; take action on high-risk situations and follow escalation procedures.
• Identify unplanned service repairs based on equipment needs and obtain approval if not covered by contract.
• Plan workload with service supervisor; raise sales leads and provide precise, timely back reporting of work done.
• Manage proximity stock, safely maintain service tooling and van; participate in continuous improvement through feedback.

Connaissances

Customer service

On-site communication

Quality awareness

Safety compliance

Description du poste

Customer relationship management

• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to his supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service operations

• Accountable for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible for effectively planning his workload, in conjunction with the service supervisor
• Accountable for raising sales lead to his supervisor
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People management

• Responsible for regular update of his supervisor on all relevant information
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
• May be required to give training/coaching to persons nominated by the supervisor

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://kone.com/global/en/careers.html

At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®.

In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.