Technical Support & Operations Engineer

Quandela; Paris; Presencial; EUR 42 000 - 62 000; Tempo integral

Resumo da oferta

Quandela in Paris seeks a Technical Support & Operations Technician/Engineer to monitor QPUs and hardware at customer sites, performing remote and on-site maintenance and supporting software control interfaces. You will conduct initial investigations, escalate to experts, and help maintain system availability.

The role includes training users and improving processes across an international setting. The position involves travel within France and internationally, collaborating with technical teams

Qualificações

• Associate, bachelor’s or master’s degree in instrumentation, applied physics, optoelectronics or related field.
• The role requires strong ability to analyze operational data and diagnose issues.
• Fluency in English is essential for international customers and colleagues.
• Able to travel internationally to support installations and maintenance.

Responsabilidades

• Monitor and maintain operational performance of QPUs and hardware at customer sites.
• Perform initial technical investigations and involve experts as needed.
• Provide remote and on-site technical support and training to users.
• Plan and execute preventive and corrective maintenance activities.
• Document systems, interventions and follow-up actions accurately.
• Track maintenance schedules and anticipate upcoming interventions.
• Prepare technical reports and update technical documentation.

Conhecimentos

English fluency

Diagnostics

Data analysis

Training customers

Field interventions

Troubleshooting

Python basics

Documentation

Team coordination

Formação académica

Instrumentation / Applied Physics / Optoelectronics degree

Descrição da oferta de emprego

• As part of the continued growth of our activities and the deployment of our photonic Quantum Processing Units (QPUs) to international customers, we are looking for a Technical Support & Operations Technician / Engineer to join our team
• You will contribute to the operational monitoring of Quandela’s QPUs and other hardware products deployed at customer sites, ensuring their proper operation and supporting maintenance activities, both remotely and on site
• Working at the interface between Quandela’s technical teams and system users, you will develop a broad understanding of our products, particularly the interactions between hardware equipment and software control interfaces. You will perform initial technical investigations when issues arise and involve the relevant technical experts when required
• The role combines technical support, maintenance, field interventions, training and continuous improvement in a complex and international technological environment
• Internal training will provide you with the specific knowledge required to understand our technology and systems. No previous experience in quantum computing is required
• As our support and maintenance activities are still being structured, you will also contribute to improving our processes, tools and operational methods
• System operations & technical support
• You will contribute to maintaining the operational performance and availability of QPUs and other hardware products deployed at customer sites
• Monitor the operation and performance of installed systems
• Analyse operational data and identify anomalies or performance degradation
• Perform initial technical investigations to characterise issues and help determine the appropriate resolution path
• Follow up on technical incidents and corrective actions with the relevant teams
• Maintain accurate technical records of systems and interventions
• Provide remote technical support to customers and trained personnel working on the systems
• Maintenance & customer-site interventions
• You will contribute to the preparation and follow-up of preventive and corrective maintenance activities
• Track maintenance schedules and anticipate upcoming interventions
• Identify the resources, equipment, spare parts and technical expertise required for each intervention
• Perform diagnostic, maintenance and system recovery operations according to established procedures
• Support technicians and technical experts remotely or on site during interventions
• Perform functional checks and testing following maintenance activities
• Track completed actions, outstanding issues and upcoming maintenance requirements
• The role involves business travel within France and internationally, with frequency and duration depending on the needs of our installed systems
• User training & technical guidance
• You will help customers and technical operators become increasingly autonomous in operating and maintaining our QPUs
• Train users and technical operators on routine QPU operation and maintenance activities
• Support users in operating the systems and their control interfaces
• Share best practices for operation, troubleshooting and maintenance
• Contribute to the creation and improvement of training materials and technical documentation
• Documentation & continuous improvement
• You will ensure the traceability of technical operations and contribute to structuring our support and maintenance activities
• Prepare technical monitoring, intervention and maintenance reports
• Maintain up-to-date technical documentation for installed systems
• Contribute to writing and improving diagnostic, maintenance and operating procedures
• Capitalise on field experience to improve reliability and facilitate future interventions
• Contribute to implementing tools and methods for the structured monitoring of our installed systems

• The position is open to both experienced technicians and engineers with a strong interest in hands‑on, operational activities
• Previous experience in operations, system integration, maintenance or technical support for complex systems is preferred
• Experience supporting or maintaining technical equipment installed at customer sites would be an advantage
• Experience working in a multidisciplinary hardware/software environment is highly valued
• Associate’s, Bachelor’s or Master’s degree in instrumentation, applied physics, optoelectronics or a related technical field
• Professional fluency in English, both written and spoken, as you will interact directly with international customers and colleagues, deliver training sessions and produce technical documentation
• Ability to analyse operational data and characterise technical issues
• Knowledge of electronics, instrumentation and/or control systems
• Ability to perform diagnostic and maintenance operations according to established procedures
• Strong organisational skills and ability to rigorously track interventions, deadlines and outstanding actions
• Ability to follow, write and improve technical procedures
• Willingness and ability to travel internationally
• Good understanding of complex technical systems combining hardware and software
• Ability to identify and involve the appropriate technical experts when required
• Knowledge of optics, photonics and/or cryogenics
• Hands‑on experience with optical systems, including basic optical alignment
• Experience operating or maintaining cryogenic systems
• Basic programming or scripting skills, particularly Python
• Experience delivering technical training to users or operators
• Experience maintaining scientific or industrial equipment