Technical Support Engineer (Remote from France)

Medium; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A technology partner firm is seeking a Technical Support Engineer to work remotely from France. You will be instrumental in helping customers adopt advanced security automation solutions, troubleshoot issues, and ensure satisfaction. Ideal candidates should have over 5 years in technical support, excellent English skills, and a proactive attitude. This role offers a dynamic environment, interaction with enterprise clients, and professional growth opportunities, all while promoting work-life balance.

Prestations

Fully remote role

Work-life balance

Professional growth opportunities

Participation in events and conferences

Qualifications

• 5+ years of experience in technical support, operations, cloud services, or professional services.
• Proven expertise in security, automation, scripting, and API knowledge.
• Strong English communication skills, both verbal and written.

Responsabilités

• Engage with customers to support successful adoption and use of automation solutions.
• Troubleshoot technical issues, provide guidance, and ensure customer satisfaction.
• Influence product roadmap and features by providing feedback from customer experiences.

Connaissances

Technical support

Customer service

Scripting

API knowledge

English communication

Description du poste

Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Engineer in France.

In this role, you will be a key member of the Field Engineering team, ensuring customers achieve maximum value from advanced security automation solutions. You will work remotely in a collaborative, fast-paced environment alongside highly technical peers across multiple time zones. Your focus will include providing technical support, delivering world-class customer experiences, and contributing to solution adoption and improvement. You will influence product features based on customer needs, stay up-to-date with cybersecurity and automation trends, and represent the team at industry events. This role combines technical expertise, customer engagement, and continuous learning, offering the opportunity to make a tangible impact on enterprise security operations.

Accountabilities

• Engage with customers to support successful adoption and use of automation solutions
• Troubleshoot technical issues, provide guidance, and ensure customer satisfaction
• Represent the company at events, conferences, and in customer interactions
• Influence product roadmap and features by providing feedback from customer experiences
• Keep up with industry trends in cybersecurity, security automation, and related technologies
• Collaborate with cross-functional teams to optimize solutions and share best practices

Requirements

• 5+ years of experience in technical support, operations, cloud services, or professional services
• Proven expertise in security, automation, scripting, and API knowledge
• Ability to deliver excellent customer service and training experiences
• Strong English communication skills, both verbal and written
• Adaptable, proactive, and able to thrive in a fast-paced, dynamic environment
• Demonstrated “can do” attitude and eagerness to continuously learn and grow

Benefits

• Fully remote role with flexibility and work-life balance
• Opportunity to work with cutting-edge AI-driven security automation solutions
• Collaborative and high-performance team environment
• Professional growth through exposure to enterprise clients and innovative technologies
• Participation in conferences, events, and ongoing technical learning opportunities
• Inclusive and diverse workplace committed to equal opportunity

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.