Technical Solutions Specialist with Italian and Spanish

Ortho-Clinical Diagnostics France SAS; Strasbourg; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A global in vitro diagnostics company is seeking a Technical Solutions Specialist in Strasbourg. The role involves providing remote technical support for various laboratory products while collaborating with a multicultural team. The ideal candidate has a background in life sciences and excellent communication skills in multiple languages. The company offers comprehensive training and a dynamic working environment.

Prestations

Deep technical training

Multicultural work environment

Health and welfare benefits

Restaurant tickets

Training support

Qualifications

• Educated as medical laboratory technologist or similar field.
• Passionate about communication with people and customer focus.
• Fluent in Italian and Spanish; English is desirable.

Responsabilités

• Investigate and troubleshoot customer complaints regarding chemistry devices.
• Participate in on-calls.
• Maintain technical knowledge and work independently.

Connaissances

Customer relationship management

Technical troubleshooting

Chemistry knowledge

Communication skills

Formation

Degree in Chemistry, Biology, Engineering, or Biomedical Engineering

Outils

Computer networking

Description du poste

Overview

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing clinical chemistry and transfusion medicine. We are more than 6000 strong and do business in over 130 countries providing answers with fast accurate and consistent testing where and when they are needed most home to hospital lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

QuidelOrtho Strasbourg

For more than 25 years our Center of Excellence based in Illkirch ( Strasbourg area ) has been a fundamental piece of the Ortho experience. We provide support to all of our customers in Europe The Middle East and Africa. Within our 145 employees working across 5 business functions (Technical Service Center Quality Distribution People & Culture and Finance) with 17 nationalities and 9 languages spoken the site represents an innovative work environment based on multiculturalism and diversity where everyone is encouraged and empowered to make their impact.

In 2024 we achieved a gender diversity score of 98 / 100 for the annual Index dEgalit Femmes-Hommes. Thats why Ortho is the perfect place to build a solid international experience in the IVD field joining a Patient and Customers focused company. Excellence and trust for our customers and partners have always been our main values; it is for this reason that Ortho is one of the best players in the IVD sector.

Your new role

Your new role :

If you make excellence your mission QuidelOrtho is the right place for you and your order to support our purpose and be part of a new transformation we are looking for a new Technical Solutions Specialist to join our team. More than ever Technical Support represents an increasing part of the offer made to the customer. As a member of the Technical Support Team you will have an impact on our customers providing remote support in the technical & diagnostic area for our full range of Point of Care / Molecular Transfusion Medicine Clinical Laboratories medical laboratory products and automation. You will provide assistance and communicate with our customers via email and telephone.

What you’ll be doing

• Investigate, troubleshoot and manage customer chemistry equipment and software complaints and inquiries in accordance with internal procedures and customers requirements.
• Participation to on-calls.
• Maintain technical self-competence knowledge of company procedures and customer-related skills. Work independently and as part of a team.
• Contribute to process improvements.
• Attend meetings with affiliates on-site or via call.

What you’ll need to succeed

• Educated as medical laboratory technologist, biomedical or technical background or in life sciences possibly with some experience in customer relationship management or in a medical laboratory.
• High degree in one of the following majors - Chemistry, Biology, Science, Engineering, Biomedical Engineering.
• Computer networking skills would be a plus.
• Willing to become an expert in new technologies.
• Passionate about communication with people and customer focus.
• Fluent Italian and Spanish. English is desirable.

This position is not currently eligible for visa / work permit sponsorship.

What we offer

• Deep technical training on the job and continuous education throughout your entire career.
• An experience working in a multicultural & stimulating environment.
• Chance to build your career with one of the worldwide leaders of the Diagnostics in Vitro.
• As a Technical Support Specialist youll change peoples lives youll work with doctors and laboratory technician and will have an impact on people / patient health.
• Collaborating with our affiliates and teams in Europe ASIA and USA on a daily basis.
• Complementary health and welfare
• Restaurant tickets dining chits meal tickets
• Participation / Incentive
• Sustainable mobility package
• Savings Plan for Collective Retirement with top-up
• Training support via our collective skills development plan and LinkedIn Learning
• Employee Assistance Plan (EAP)
• Recognition program
• Referral program

The role is based in Strasbourg France.

About QuidelOrtho Strasbourg

Depuis plus de 25 ans notre Centre dExcellence bas Illkirch (prs de Strasbourg) est une pice fondamentale de lexprience QuidelOrtho. Nous accompagnons tous nos clients en Europe au Moyen-Orient et en Afrique. Grce nos 145 collaborateurs reprsentant 14 nationalits et 9 langues parles le site reprsente un environnement de travail innovant bas sur le multiculturalisme et la diversit o chacun est encourags et habilits avoir leur impact. QuidelOrtho est lendroit idal pour acqurir une solide exprience internationale dans le domaine de lIVD en rejoignant une entreprise axe sur les patients et les clients.

En 2024 nous avons obtenu un score de diversit de genre de 98 / 100 pour lIndex dEgalit Femmes-Hommes. Cest pourquoi QuidelOrtho est lendroit idal pour btir une solide exprience internationale dans le domaine du DIV en rejoignant une entreprise axe sur les patients et les clients. Lexcellence et la confiance envers nos clients et partenaires ont toujours t nos principales valeurs; cest pour cette raison quQuidelOrtho est lun des meilleurs acteurs du secteur de lIVD.

Votre nouveau rle :

Si vous faites de lexcellence votre mission QuidelOrtho est lendroit idal pour vous et votre carrire. Afin de soutenir notre objectif et de participer une nouvelle transformation nous recherchons un(e) Spcialiste des Solutions Techniques pour rejoindre notre quipe. Plus que jamais le Support Technique reprsente une part croissante de loffre propose aux clients. En tant que membre de lquipe de Support Technique vous aurez un impact sur nos clients en fournissant un support distance dans les domaines technique et diagnostique pour lensemble de notre gamme de produits de laboratoires mdicaux et dautomatisation incluant le Point of Care / Molecular la Mdecine Transfusionnelle et les Laboratoires Cliniques. Vous apporterez une assistance et communiquerez avec nos clients par e-mail et par tlphone.

Vos missions

• Enquter dpanner et grer les rclamations et demandes des clients concernant la chimie les quipements et les logiciels en conformit avec les procdures internes et les exigences des clients.
• Participer aux astreintes.
• Maintenir ses comptences techniques sa connaissance des procdures de lentreprise et ses comptences relationnelles avec les clients.
• Travailler de manire autonome et en quipe.
• Contribuer lamliorations des processus.
• Participer des runions avec les filiales sur site ou par appel tlphonique.

Votre profil

• Formation de technicien de laboratoire mdical biomdical technique ou en sciences de la vie ventuellement avec une exprience en gestion de la relation client ou en laboratoire mdical.
• Diplme dans lune des disciplines suivantes : Chimie Biologie Sciences Ingnierie Ingnierie Biomdicale.
• Des comptences en rseaux informatiques seraient un plus.
• Volont de devenir un(e) expert(e) des nouvelles technologies.
• Passionn(e) par la communication et le service client.
• Matrise de litalien et de lespagnol. Langlais est un atout.

Ce que nous offrons

• Une formation technique approfondie sur le terrain et un apprentissage continu tout au long de votre carrire.
• Une exprience dans un environnement multiculturel et stimulant.
• Lopportunit de construire votre carrire au sein dun des leaders mondiaux du diagnostic in vitro.
• En tant que Spcialiste du Support Technique vous aurez un impact direct sur la vie des personnes en travaillant avec des mdecins et des techniciens de laboratoire contribuant ainsi la sant des patients.
• Collaboration quotidienne avec nos filiales et quipes en Europe Asie et aux tats-Unis.
• Complmentaire sant et prvoyance
• Tickets restaurants
• Participation / Intressement
• Forfait mobilit durable
• Plan dEpargne pour la Retraite Collectif avec abondement
• Support dans la formation via notre plan collectif de dveloppement des comptences et LinkedIn Learning
• Dispositif dassistance des employs (EAP)
• Programme de reconnaissance des Comptences
• Dispositif de cooptation

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals including individuals with disabilities have an opportunity to apply for those positions that they are interested in and qualify for without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability please contact us at .

Location: Strasbourg, France